Brand: Gataca Labs LLP (Nutraceutical) Website: gataca.in

Job Title

Client Engagement Executive

Job Type

- Full time

Location

- Office

About the Company

Gataca Labs LLP is a next-generation nutraceutical company focused on developing premium, science-backed wellness products that support performance, longevity, and overall health. Our product portfolio includes Apigenin, Creatine, NMN, Berberine, and other innovative nutraceutical solutions. As we continue to grow our D2C and B2B operations, we are committed to delivering an exceptional customer experience.

Job Summary

Key Responsibilities

- Respond to customer inquiries regarding products, orders, and services.
- Provide accurate information about Gataca Labs' nutraceutical products.
- Track customer orders and provide timely status updates.
- Resolve delivery-related issues, including delays, damaged shipments, incorrect deliveries, and returns.
- Conduct Cash on Delivery (COD) confirmation calls to minimize Return-to-Origin (RTO) cases.
- Coordinate with logistics and internal teams to resolve escalations efficiently.
- Record customer interactions and issue resolutions accurately in CRM systems.
- Follow up on pending customer queries and unresolved tickets.
- Ensure all customer requests are resolved within defined SLA timelines.
- Deliver exceptional customer service while maintaining high customer satisfaction.

Required Qualifications

- Bachelor's degree in any discipline (Business, Communications, or related field preferred).
- 1-3 years of experience in Customer Support, Client Servicing, Customer Success, or similar roles.
- Excellent verbal and written communication skills in English.
- Fluency in one regional language (Telugu, Hindi, or any other Indian language) is preferred.




- Strong problem-solving and interpersonal skills.
- Basic knowledge of MS Office, Google Workspace, and CRM software.

Preferred Qualifications

- Experience in D2C, E-commerce, Pharma, Nutraceutical, or Wellness industries.
- Familiarity with Freshdesk, Zoho Desk, or similar ticketing tools.
- Understanding of order management systems, logistics coordination, COD workflows, and RTO management.
- Interest in health, fitness, nutrition, or wellness.

Key Skills

- Customer Service
- Client Relationship Management
- Communication Skills
- Problem Solving
- CRM Tools
- Multitasking
- Team Collaboration
- Attention to Detail
- Order Management
- Complaint Resolution

Performance Metrics

- Customer Satisfaction (CSAT)
- First Call Resolution (FCR)
- Return-to-Origin (RTO) Reduction
- SLA Adherence
- Ticket Resolution Time

Why Join Us?

- Competitive salary based on experience.
- Opportunity to work with a rapid-growing nutraceutical brand.
- Direct exposure to the founders and leadership team.
- Career growth opportunities into Senior Client Engagement, Team Lead, and Customer Experience Manager roles.
- High-ownership work culture where your ideas make an impact.
- Access to Gataca Labs' product portfolio.

Schedule

- Day Shift
- Monday to Saturday (as applicable)

Experience

- Customer Support / Client Servicing :1-3 years (preferred)

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits :

- Paid sick time
- Paid time off

Application Question(s):

- Current CTC:

- Expected CTC:

- Are you a immediate Joiner?

- Do you understand Nutraceutical products?

- How much do you rate your communication on a scale of 1-10?

- Are you comfortable interacting with the customers?

- Are you from Biology Background?

- Do you have prior experience in this field?

Work Location: In person

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