00068303771

- Date published Apr 22 2026 :

- Location Hyderabad / India :

- Job category Technology & Engineering :

- Work model Work from Office

Job Summary

Join our dynamic team as a Multi Channel Helpdesk Specialist where you will play a crucial role in providing exceptional customer support across various channels. With a focus on utilizing MS Excel you will assist in managing and analyzing data to enhance customer experiences. This role offers a rotational shift schedule and is based in our office providing you with the chance to collaborate closely with team members.

Responsibilities

- Provide outstanding customer support through multiple channels ensuring prompt and accurate responses to inquiries and issues.
- Utilize MS Excel to manage analyze and report data contributing to improved customer service processes.
- Collaborate with team members to identify and implement solutions that enhance customer satisfaction.
- Support display advertising initiatives by providing insights and data analysis to drive campaign success.
- Maintain up-to-date knowledge of industry trends and best practices to continuously improve service delivery. Participate in regular team meetings to
- insights and contribute to strategic planning.
- Ensure all customer interactions are documented accurately in the system for future reference.
- Monitor and evaluate customer feedback to identify areas for improvement and implement necessary changes.
- Work closely with other departments to resolve complex customer issues and ensure a seamless experience.




- Adhere to company policies and procedures while maintaining a high level of professionalism.
- Contribute to the development of training materials and resources to support team growth and development.
- Engage in continuous learning opportunities to enhance skills and knowledge in relevant areas.

Qualifications

- Demonstrate proficiency in MS Excel with the ability to manage and analyze data effectively.
- Display knowledge of display advertising principles and practices.
- Exhibit strong communication and interpersonal skills to interact effectively with customers and team members.
- Show a willingness to work in a rotational shift schedule and adapt to changing priorities.
- Demonstrate problem-solving abilities and a proactive approach to customer service.
- Maintain a customer-centric mindset focusing on delivering exceptional service at all times.

Certifications Required

- Microsoft Office Specialist: Excel Certification

The Cognizant community :

- We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way - we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.

About us :

- Disclaimer: _

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📌 Pe-cx-multi Channel Helpdesk (Hyderabad)
🏢 Cognizant
📍 Hyderabad