Job Overview

Department overview : Operational Excellence is a department which sits under Client Services division of OSTTRA (a KKR group company). This department is responsible for working on business transformation projects emanating from Client Services and Product Strategy/ Commercial divisions of OSTTRA and thereby ensuring Operational readiness post Go live.

Key KPIs of this team include delivering projects related to operations efficiency, reduced C/I ratio, cost saves, enhancing customer experience thereby increasing the NPS, enhancing STP in the post trade business thereby going towards "low touch", streamlining various business processes within OSTTRA for a unified next generation operations strategy, addressing risk mitigation and regulatory projects coming from financial services post trade industry.

The day-to-day responsibilities of this team include collaborating with the various Operations functions within OSTTRA to identify improvement opportunities related to people, processes and tools. The team is responsible for conducting business process analysis, identifying gaps and improvements, gathering requirements for change, researching comparative solutions, performing benefits assessment and prioritizing delivery based on enhanced customer experience, decreased costs and minimized risk.

Operational excellence professionals work in a rapid-paced environment where the main objective is to execute prioritised projects of Operational excellence/ business transformation, with mínimal handholding, and ensure realisation of benefits linked to the department KPIs with extreme sense of urgency and attention to detail.

Position summary : Added to this, knowledge and working experience of implementing Operational excellence and business transformation principles like Lean, Six sigma is a must.





Exceptional communication skills, both verbal and written are a must.

Prior experience of working on any of OSTTRA products will be a big plus.

Duties & accountabilities :

- Work on and deliver business transformation/ operational excellence projects prioritised by Client Services or Strategy/ Commercial divisions. This would need analysis of the problem statement, doing the gap analysis, proposing the "go forward" model with the business value proposition embedded (which is linked to KPIs of Operational excellence group)
- Come up with the business requirements document/ market requirements document which can then be shared with the technical business analyst for user story documentation and making the story ready for the development team
- For process improvement related changes, partner with Operations Subject Matter Experts to review areas of potential process improvement and develop and formulate recommendations, again with the business value proposition (keeping in mind the KPIs of Operational excellence group)
- Be the conduit between Client Services teams across Trade Processing and Trade Lifecycle areas, Product and technology in terms of prioritisation of asks, testing and roll out of the solution
- Manage and coordinate actions coming out of Incidents
- Manage the Release Management process from a Client Services perspective




- Communication management and Change management of projects is needed thereby ensuring stakeholders are kept informed from Client services perspective in terms of risk management and stakeholder management
- Drive continuous improvements of the Operations processes and strive for a world class client experience
- Review process designs for product and regulatory change to verify process is in line with guiding principles of Operations functionally
- Elicit requirements and write Business Requirements documents
- Research solutions and tools available across the industry to recommend internal improvements to processes and systems
- Perform data analysis and assess benefits and return on investment of change
- Document existing versus new process proposals to highlight changes
- Ensure operations readiness, execute, and implement the change
- Guide, mentor and line manage junior Operational excellence colleagues

Business competencies

Education and experience

- Bachelors/ Masters Degree in Engineering, Science, Computers or Management stream
- At least 15 years of financial services/ capital markets experience. Experience in post trade side will be a plus
- Experience of working on any of OSTTRA products will be a big plus
- Knowledge of financial markets and OTC derivatives required
- Prior Business Analysis (tech or business side) background is preferred
- Lean, Six Sigma certification is a must
- Previous experience working with software systems and technology is required along with a strong understanding of SDLC
- Required to have experience with project management, process improvements, business decision modelling or other corelating discipline

Commercial awareness

- Understanding of OSTTRA's commitment to providing exceptional customer service
- Identifies

📌 Associate Director operational Excellence (Gurugram)
🏢 Osttra
📍 Gurugram