Job description

Australian Visa Case Processing Officer & Client Relations Executive

Location : Faridkot, Punjab 151203 (Walking distance from Faridkot Bus Stand) Employment Type : Full-Time, Permanent Working Hours : 7:00 AM to 3:30 PM Working Days : Monday to Saturday (Early finish on most Saturdays)

About the Role

Gill Immigration is looking for a motivated and skilled individual to join our Faridkot office as an Australian Visa Case Processing Officer & Client Relations Executive .

This role combines client communication, telecalling, visa documentation, case processing support, and office administration while working closely with our Australian operations team. It is an excellent opportunity for someone looking to build a long-term career in the immigration industry.

Preferred Experience & Learning Opportunity

Key Responsibilities

Client Relations & Telecalling

- Handle inbound and outbound calls professionally.
- Follow up with prospective and existing clients.
- Schedule appointments and consultations.
- Maintain accurate records of client interactions and follow-ups.
- Build and maintain positive client relationships.

Visa Documentation & Case Processing

- Collect, review, and organise client documents.
- Prepare document checklists and explain document requirements.
- Follow up with clients regarding outstanding documents and information.
- Review documents for completeness before submission.
- Upload and organise documents in company systems.
- Track document requests, deadlines, and follow-ups.
- Maintain organised electronic and physical client files.
- Support senior team members with case preparation and administrative tasks.





Documentation & Drafting

- Assist in drafting SOPs and supporting documents where required.
- Create and update document templates and standard letters.
- Review documents for spelling, grammar, formatting, and consistency.
- Organise and maintain client files and records.

Excel & Client Data Management

- Maintain and update client information in Excel spreadsheets and company databases.
- Generate basic reports when required.
- Ensure client data is accurate, organised, and up to date.

Office Administration

- Perform general administrative and office support duties.
- Scan, upload, and organise client documentation.
- Maintain confidentiality of client information.
- Assist with day-to-day office operations.

Requirements : Essential

- Bachelor's Degree minimum in any discipline.

- Master's Degree preferred.

- 1-2 years of experience in immigration, telecalling, customer service, administration, or a related field preferred.

- Excellent English communication skills are essential. :

- Good knowledge of Microsoft Word and Excel.

- Experience maintaining client records and Excel tracking sheets will be highly regarded.

- Strong organisational skills and attention to detail.

- Professional telephone etiquette.





- Applicants must be comfortable working from 7:00 AM to 3:30 PM .

- Willingness to learn and grow within the immigration industry.

Preferred

- Experience in Australian visa processing or immigration documentation.
- Experience drafting SOPs or visa-related documents.
- Strong Excel and client data management skills.

What We Offer

- Competitive fixed salary based on experience, skills, and performance.
- Stable full-time employment with a long-term career path.
- Comprehensive training and ongoing professional development.
- Clear opportunities for career progression and promotion based on merit and performance.
- Supportive leadership and a professional team environment.
- Job security within a growing organisation.
- Public holidays and major festival occasions are observed, along with additional leave opportunities throughout the year.
- A workplace that values employee wellbeing, personal development, and long-term success.

Salary

Vacancies

2 Positions Available

Looking for Long-Term Team Members

We are looking for individuals seeking a long-term career rather than just a job. If you are ambitious, eager to learn, and committed to professional growth, Gill Immigration will provide the training, support, and opportunities to help you build a successful future with our team.

Role :Other

Industry Type :Education / Training

Department :Other

Employment Type :Full Time, Permanent

Role Category :OtherEducation

UG :Any GraduateKey SkillsSkills highlighted with ‘‘ are preferred keyskills

Pay: From ₹20,000.00 per month

Work Location: In person

📌 Australian Visa Case Processing Officer & Client Relations Executive (Faridkot)
🏢 Gill Immigration
📍 Faridkot