YOUR ROLE
- Provide L2/L3 production support for applications and microservices.
- Troubleshoot issues related to Java applications and SQL queries.
- Handle incidents, service requests, and changes using ticketing tools (Jira/Service Now).
- Perform incident analysis and RCA documentation.
- Monitor application health and ensure system stability.
- Collaborate with development, Dev Ops, and infrastructure teams to resolve issues.
YOUR PROFILE
- 3–5 years of experience in application or production support.
- Solid troubleshooting experience in Java and SQL.
- Good understanding of Microservices architecture and AWS.
- Hands-on experience with Jira or Service Now.
- Solid knowledge of incident management and RCA processes.
- Basic scripting/automation using Shell, Python, or Batch.
- Familiarity with monitoring tools like Grafana, ELK, or Datadog.
- Exposure to AWS services and CI/CD pipelines.
- ITIL certification or formal ITIL training.
📌 Java Support Engineer (India)
🏢 Adesso
📍 India