About TorqWars

TorqWars is building India's competitive RC racing. We are a sports-entertainment business running on three engines: experience-led arenas with timed racing, a league, and a D2C store for RC cars and parts. Our first arena opens soon in Bandra, Mumbai, and we are backed by The Foundery. You will be part of the founding team that opens our first arena.

Role overview

You will be the first point of contact for our customers. You will handle calls, WhatsApp and social media enquiries, convert them into bookings for birthday parties, school visits, group sessions and corporate events, and resolve customer issues for the arena and the online store.

Key responsibilities

- Respond to inbound calls, WhatsApp, Instagram DMs and website enquiries.
- Share packages and quotations, confirm bookings and collect advance payments.
- Follow up on leads and our pre-launch waitlist.
- Manage the booking calendar and slot availability.
- Handle complaints, refunds, and delivery and return queries for online orders.
- Keep the CRM up to date and share a weekly report on enquiries, conversions and feedback.
- Support the front desk at events and during the arena launch.

KPIs

Bookings closed and advance collected, response time, lead conversion rate and customer satisfaction (CSAT).

Requirements

- 1+ years in inside sales, tele-sales, bookings, hospitality or customer support.
- Fluent spoken English and Hindi. Marathi is a plus.




- Comfortable on calls through the day and closing sales.
- Positive with CRM tools or Excel.
- Available on weekends.

Good to have

Experience at a family entertainment centre, hotel, events company or D2C brand.

How we assess

A quick AI voice interview with your camera on (about 20 minutes): a booking you closed, an upset customer, a lead that went quiet, a short role-play of a birthday-party enquiry, and what your last manager would say about you. No RC knowledge is needed; we train you. We speak to references before any offer.

Your first 90 days

The CRM and booking calendar set up and kept current; fast replies on calls, WhatsApp and Instagram; and the pre-launch waitlist turned into arena bookings.

What we offer

A founding role in customer experience, incentives on bookings, and growth into a team lead role as we open more arenas.

Location

Our Bandra arena, Mumbai, with time at our Worli office, including weekend shifts.

Hiring process

A short AI interview, a call with the hiring manager, a short role-play of customer calls for shortlisted candidates, a meeting in Bandra with reference checks, and an offer within 1 week of the first call.

When you apply, share

- Your current role, and one number from it (calls handled, conversion or rating).
- Current and expected CTC, and notice period.

Pay: ₹280,000.00 - ₹500,000.00 per year

Work Location: In person

📌 Customer Experience & Bookings Executive (India)
🏢 TorqWars
📍 India