Senior Project Manager – Digital Marketing & Client Operations

Company: Support Enhancers
Website: www.supportenhancers.com
Experience: 5+ Years
Job Type: Full-Time
Work Location: Remote – India (Work From Home)
Shift: Night Shift (Aligned with North American Clients)
Salary: Based on Experience and Qualifications

About Support Enhancers

Support Enhancers is a digital marketing and eCommerce growth agency working with established brands across the United States and Canada.

We specialize in performance marketing, Amazon marketplace management, eCommerce operations, SEO, social media marketing, website development, and creative services.

We are seeking an experienced, organized, and proactive Senior Project Manager to independently manage multiple projects, coordinate cross-functional teams, and maintain professional communication with international clients.

This is a client-facing leadership role requiring excellent English communication skills, strong project ownership, proficiency in contemporary project management platforms, and the ability to leverage AI tools to improve reporting, efficiency, and overall project delivery.

Key Responsibilities1. Project Management & Delivery

- Independently manage multiple ongoing projects from planning through successful execution.
- Define project objectives, timelines, milestones, deliverables, and responsibilities.
- Create and maintain project boards, task assignments, deadlines, and workflows.
- Monitor daily progress and ensure projects meet agreed timelines and quality standards.
- Proactively identify delays, dependencies, operational challenges, and potential risks.
- Maintain accurate project documentation, task tracking, and progress reports.
- Take complete ownership of assigned projects and their outcomes.

2. Client Communication & Meetings

- Act as the primary point of contact for assigned clients.
- Independently lead client meetings, weekly reviews, and project discussions.
- Communicate confidently and professionally with clients across the US and Canada.
- Understand client requirements and translate them into clear, actionable tasks.
- Prepare meeting agendas, document key discussions, and follow up on action items.
- Provide regular progress updates and manage client expectations.
- Handle client feedback, concerns, revisions, and escalations professionally.
- Ensure timely responses and maintain strong client relationships.

3. Team Management & Coordination

- Coordinate with internal teams across advertising, digital marketing, design, content, development, and eCommerce operations.
- Conduct regular internal meetings to review priorities, deadlines, and progress.
- Assign responsibilities and ensure team members clearly understand their deliverables.
- Monitor workloads, follow up on pending tasks, and maintain accountability.
- Identify workflow bottlenecks and coordinate timely resolutions.
- Ensure smooth communication between management, clients, and execution teams.
- Support team productivity and encourage effective collaboration.

4. Project Management Tools & Workflow Automation

- Demonstrate hands-on proficiency in Monday.com, ClickUp, or equivalent project management platforms.
- Independently create and manage project boards, workflows, tasks, milestones, and deadlines.
- Configure task dependencies, recurring tasks, reminders, and workflow automations.
- Track team workloads, overdue tasks, project status, and delivery timelines.
- Create dashboards to provide clear visibility into project progress and team performance.
- Maintain standardized workflows and ensure team members consistently update assigned tasks.




- Train and guide team members on effective use of project management tools.

5. AI-Assisted Reporting & Productivity

- Use AI tools such as ChatGPT, Gemini, or similar platforms to improve operational efficiency.
- Prepare professional client reports, project summaries, meeting minutes, and performance updates using AI-assisted workflows.
- Analyze project data from Google Sheets and other reporting sources to identify trends, delays, and actionable insights.
- Use AI-assisted features within project management platforms wherever applicable.
- Automate repetitive reporting, task follow-ups, reminders, and documentation processes.
- Explore new AI tools and practical applications to reduce manual work and improve team productivity.
- Verify AI-generated information for accuracy and maintain confidentiality of client and company data.
- Knowledge of automation platforms such as Zapier, Make, or n8n would be an advantage.

6. Reporting & Quality Assurance

- Prepare weekly and monthly project status reports for clients and management.
- Track project milestones, deadlines, deliverables, pending approvals, and action items.
- Review completed work for accuracy, completeness, and alignment with client expectations.
- Maintain organized records of client feedback, revisions, and decisions.
- Identify potential delivery issues and communicate solutions proactively.
- Recommend improvements to project workflows, reporting systems, and quality standards.

7. Process Improvement & Operational Efficiency

- Establish and maintain structured project management processes.
- Improve task allocation, internal communication, documentation, and reporting workflows.
- Ensure smooth project handovers and coordination between departments.
- Introduce systems that reduce missed deadlines, communication gaps, and repetitive manual work.
- Work closely with management to improve team accountability, project delivery, and client satisfaction.

Required Skills & Qualifications

- Minimum 5 years of relevant experience in project management, client servicing, or operations management.
- Proven experience managing multiple projects and cross-functional teams simultaneously.
- Excellent spoken English is mandatory, with the confidence to independently lead meetings and communicate with international clients.
- Strong written English skills for professional emails, client reports, meeting summaries, and documentation.
- Ability to understand Hindi and Punjabi is required for effective internal team coordination. Speaking fluency in these languages is not mandatory.
- Hands-on proficiency in Monday.com, ClickUp, or similar project management software is mandatory.
- Practical experience using AI tools for reporting, documentation, data analysis, and productivity improvement is required.
- Strong leadership, organizational, time management, and problem-solving skills.
- Ability to manage priorities, deadlines, client expectations, and team accountability.
- Proficiency in Google Workspace, including Google Sheets, Docs, Drive, and Meet.
- Ability to work independently and manage responsibilities with minimal supervision.
- Strong attention to detail, professional communication, and a proactive approach to challenges.

Preferred Industry Knowledge

Previous experience in a digital marketing, eCommerce,



or technology services agency is strongly preferred.

Working knowledge of the following areas would be an advantage:

- Meta Ads and Google Ads
- Amazon Seller Central and Amazon PPC
- Shopify and eCommerce Operations
- SEO and Content Marketing
- Social Media Management
- Graphic Design and Video Production Workflows
- Website Development and Conversion Rate Optimization
- Marketing Analytics and Performance Reporting

Note: Hands-on execution experience across every service is not required. However, candidates should understand project workflows, dependencies, deliverables, and team coordination requirements.

Ideal Candidate

We are looking for someone who:

- Takes complete ownership of assigned projects and responsibilities.
- Can independently manage multiple projects without constant supervision.
- Is confident leading international client meetings and handling challenging conversations.
- Communicates clearly, professionally, and proactively.
- Can coordinate different departments while maintaining accountability.
- Is comfortable using technology, project management software, and AI tools.
- Looks for opportunities to automate repetitive work and improve efficiency.
- Can identify potential problems early and recommend practical solutions.
- Understands the importance of client satisfaction, deadlines, and high-quality delivery.
- Demonstrates reliability, leadership, initiative, and solid organizational skills.

Work From Home Requirements

Candidates must have:

- A reliable laptop or computer suitable for professional work.
- A stable, high-speed internet connection.
- A quiet and professional work-from-home environment.
- Availability to work the assigned night shift aligned with North American operations.
- Consistent communication and availability during working hours.
- Ability to attend scheduled client meetings and internal team discussions.

Selection Process

Shortlisted candidates will be evaluated through:

- English Communication Assessment: Ability to confidently conduct professional client meetings.
- Project Management Discussion: Experience managing multiple projects, teams, deadlines, and client expectations.
- Project Management Tool Assessment: Practical understanding of Monday.com, ClickUp, or equivalent platforms.
- AI & Reporting Assessment: Ability to use AI tools to prepare reports, summarize project updates, and identify actionable insights.

How to Apply

Interested candidates with 5+ years of relevant project management experience and excellent English communication skills are encouraged to apply.

Please share your updated resume along with:

- Total years of project management experience.
- Experience managing international clients, particularly US or Canadian clients.
- Number of projects and team members managed previously.
- Project management tools used and level of proficiency.
- AI tools used for reporting, automation, or productivity.
- Current CTC and expected CTC.
- Notice period or earliest joining date.

Email: [email protected]
WhatsApp Only: +91-XXXXXXXXXX
Website: www.supportenhancers.com

Email Subject: Application for Senior Project Manager – [Your Name]

Only shortlisted candidates will be contacted for further discussions.

Support Enhancers | Digital Marketing & eCommerce Growth Agency

Pay: ₹40,000.00 - ₹60,000.00 per month

Benefits:

- Work from home

Education:

- Bachelor's (Preferred)

Experience:

- Project management: 3 years (Required)
- Digital marketing: 2 years (Preferred)

Language:

- English (Required)
- Hindi (Preferred)
- Punjabi (Preferred)

Shift availability:

- Night Shift (Required)

Work Location: Remote

📌 Senior Project Manager – Digital Marketing & Client Operations (Chandigarh)
🏢 Support Enhancers
📍 Chandigarh