- Manage and maintain the customer database.
- Build strong relationships with existing and prospective customers.
- Follow up with customers to generate repeat sales.
- Send birthday, anniversary, festive greetings and promotional offers.
- Inform customers about new collections, launches and events.
- Handle customer queries, feedback and complaints.
- Coordinate with the sales team for customer engagement and lead conversion.
- Identify inactive customers and develop strategies to reactivate them.
- Prepare regular CRM reports and track customer retention.
Requirements:
- Graduate in any discipline.
- 3 -8 years of CRM experience, preferably in the jewellery industry.
- Good communication and customer-handling skills.
- Knowledge of MS Excel, WhatsApp Business and CRM software.
- Solid follow-up and relationship-building skills.
Pay: ₹30,000.00 - ₹50,000.00 per hour
Work Location: In person
📌 CRM (Jewellery) (Jaipur)
🏢 Good Human Consultants
📍 Jaipur
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