Blue Chip Finance is looking for an experienced **Loan Collection Executive** to manage collections for its **Payday Loan portfolio**. This is a **desk-based role** focused on customer follow-ups, overdue payment recovery, repayment commitments, and achievement of collection targets through calls and digital communication.
The ideal candidate should have prior experience in **loan collections/recovery**, preferably in Payday Loans, Personal Loans, Digital Lending, Fintech, or NBFC operations, along with strong communication and negotiation skills.
Key Responsibilities
- Handle **Payday Loan collections** and follow up with customers for timely repayment of outstanding dues.
- Contact customers through **calls, messages, and other approved communication channels** regarding due and overdue payments.
- Manage assigned overdue accounts and ensure consistent follow-up for recovery.
- Understand reasons for non-payment and effectively communicate repayment obligations to customers.
- Negotiate and obtain **Promise-to-Pay (PTP)** commitments from customers.
- Regularly follow up on PTP cases and take appropriate action on missed commitments.
- Achieve assigned **daily, weekly, and monthly collection targets**.
- Maintain accurate records of customer conversations, commitments, payments, and follow-up status in the system.
- Identify difficult or high-risk cases and escalate them to the Collection Manager/Supervisor when required.
- Coordinate with internal teams for payment verification and resolution of customer queries.
- Maintain professional and respectful communication while handling collection calls.
- Follow the company’s collection policies, processes, and applicable regulatory guidelines.
Candidate Requirements
- **Graduate** in any discipline.
- **1–3 years of relevant collection experience**.
- Experience in **Payday Loan / Personal Loan / Digital Lending / NBFC / Fintech collections** preferred.
- **Good communication and negotiation skills**.
- Solid convincing, follow-up, and customer-handling abilities.
- Comfortable working in a **target-driven collection environment**.
- Basic computer and MS Excel knowledge.
- Ability to maintain accurate collection and customer records.