Job Overview

Are you fluent in Spanish and English? Do you enjoy communicating with people and helping customers solve problems?

We are looking for enthusiastic, confident, and customer-focused Spanish-Speaking Customer Support Executives to join our growing team.

In this role, you will communicate with customers primarily based in the USA and assist them with queries and technical issues related to our POS (Point of Sale) software and systems.

This is a great opportunity for candidates who want to build a career in customer service, technical support, and language-based support operations.

Key Responsibilities

- Handle customer queries through phone calls and other communication channels.
- Communicate professionally with Spanish-speaking customers.
- Provide assistance with POS software and related systems.
- Troubleshoot basic issues related to computers, printers, hardware, payment devices, and network connectivity.
- Understand customer concerns and provide clear and effective solutions.
- Follow up on pending issues and ensure customer satisfaction.
- Escalate complex technical issues to the appropriate internal teams.
- Maintain accurate records of customer interactions and support requests.
- Build positive and professional relationships with customers.

Required Skills & Qualifications

- Fluency in Spanish and English is required.
- Good verbal and written communication skills.




- Clear pronunciation and confidence while speaking with customers.
- Basic computer knowledge and familiarity with software and hardware.
- Positive problem-solving and troubleshooting abilities.
- Strong listening and customer-handling skills.
- Willingness to work night shifts according to US business hours.
- Ability to work from our Ahmedabad office.

Freshers with good Spanish and English communication skills are encouraged to apply.

Candidates with experience in Customer Support, Spanish Voice Process, BPO, Technical Support, Help Desk, or Customer Service will have an added advantage.

What We Offer

- Opportunity to communicate with Spanish-speaking customers.
- Professional and supportive work environment.
- Training on POS software and technical support processes.
- Opportunity to develop communication and technical skills.
- Career growth opportunities within the organization.

Pay: Up to ₹30,000.00 per month

Benefits:

- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Makarba, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Experience:

- Customer support: 1 year (Required)
- Spanish: 1 year (Required)

Language:

- Spanish (Required)
- English (Required)
- Hindi (Required)

Shift availability:

- Night Shift (Required)

Work Location: In person

📌 Spanish-Speaking Customer Support Executive (Makarba)
🏢 Jay Maharaj Software Consulting
📍 Makarba