Direct daily workshop activities, repair schedules, and vehicle delivery timelines to ensure maximum efficiency. Supervise, schedule, and mentor service advisors, mechanics, and workshop technicians. Monitor department budgets, labor sales, spare parts revenue, and profit margins. Ensure repairs meet manufacturer standards, safety regulations, and environmental guidelines. Handle customer complaints, address service escalations, and maintain high Customer Satisfaction Index (CSI) scores. Coordinate with spare parts teams and handle warranty or goodwill claims.

Required Qualifications & Skills

Degree in Automobile, Mechanical Engineering, or Automotive Technology. 10+ years of hands-on experience in automotive service operations or dealership management. Robust understanding of vehicle diagnostics, repair processes, and Technical Service Bulletins. Familiarity with service management software, inventory trackers, and scheduling systems.

Benefits:

- Cell phone reimbursement
- Paid sick time
- Provident Fund

Work Location: In person

📌 Service Head (Hyderabad)
🏢 Keshvin Hyundai
📍 Hyderabad