Job Description

TICS Solutions Pvt Ltd is looking for a proactive and customer-focused Customer Success Executive to manage client relationships, coordinate service delivery, and ensure customer satisfaction across our cybersecurity, information security, and compliance consulting services.

Key Responsibilities:

- Manage client relationships and act as the primary point of contact.
- Coordinate with technical teams to ensure timely project delivery.
- Track project progress, deliverables, client feedback, and pending activities.
- Handle customer queries, follow-ups, and escalations.
- Maintain client documentation, reports, and communication records.
- Coordinate invoice and payment follow-ups with the accounts team.
- Identify opportunities for renewals, repeat business, and additional services.

Required Skills:

- Excellent communication and interpersonal skills.




- Solid client coordination, follow-up, and problem-solving abilities.
- Proficiency in MS Office, especially Excel and Word.
- Ability to manage multiple clients and tasks efficiently.
- Experience in IT services, cybersecurity, or B2B client servicing is preferred.

Pay: ₹144,000.00 - ₹180,000.00 per year

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:

- Master's (Required)

Experience:

- Customer relationship management: 1 year (Preferred)

Language:

- English (Preferred)

Location:

- Pune, Maharashtra (Preferred)

Work Location: In person

📌 Customer Success Executive (Pune)
🏢 TICS Solutions
📍 Pune