We are looking for a detail-oriented and proactive Operations Executive to manage backend operations, merchant onboarding, documentation, application processing, approvals and regular follow-ups with payment partners. The candidate will ensure smooth merchant onboarding by coordinating with merchants, internal teams and payment service providers, and tracking applications until merchants are approved and activated.
Key Responsibilities-
Merchant Onboarding
Handle end-to-end merchant onboarding processes. Collect and verify merchant KYC and business documents.
Coordinate with merchants for pending documents and information. Ensure onboarding forms and applications are completed accurately.
Maintain proper records of all merchant applications.
Application Processing & Approvals:
Submit merchant applications to payment gateway and banking partners.
Follow up with payment partners for application status and approvals. Coordinate for pending queries, clarifications and additional documentation.
Track applications until final approval and activation.
Ensure timely resolution of onboarding-related issues.
Backend Operations
Manage daily backend operational activities.
Maintain merchant onboarding trackers and MIS reports.
Update merchant status, approval status and pending documentation.
Coordinate with internal sales and business development teams.
Ensure proper documentation and data management.
Partner & Merchant Coordination
Regularly communicate with payment gateway partners and banking teams.
Follow up with partners for merchant approvals, MID creation and activation.
Coordinate with merchants for website updates, KYC and compliance requirements. Provide regular updates to the internal team regarding onboarding progress.
Reporting & Follow-ups
Prepare daily and weekly onboarding reports.
Monitor pending, approved, rejected and live merchant applications.
Ensure timely follow-ups and closure of pending cases.
Maintain operational efficiency and meet onboarding timelines.