The Room Service Captain is responsible for supervising and coordinating in-room dining operations, ensuring prompt service, high-quality food delivery, and excellent guest satisfaction. The role involves leading the room service team, handling guest requests, and maintaining service standards.
Key Responsibilities:
Supervise daily room service operations and staff
Ensure timely and accurate delivery of food and beverages to guest rooms
Take and process guest orders via phone or digital systems
Maintain high standards of hygiene, presentation, and service quality
Train and guide room service staff for efficient performance
Handle guest complaints and resolve issues professionally
Coordinate with kitchen and housekeeping departments
Monitor inventory, trays, trolleys, and service equipment
Ensure billing accuracy and proper posting of orders
Follow hotel policies, safety, and service standards
Required Skills & Qualifications:
Diploma/Degree in Hotel Management or Hospitality
2–4 years of experience in room service or F&B; service
Strong communication and interpersonal skills
Valuable leadership and team management ability
Knowledge of POS systems and order handling
Pay: ₹23,000.00 - ₹25,000.00 per month
Work Location: In person
📌 Room Service Captain (Wayanad)
🏢 MESTA HOTEL
📍 Wayanad
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