Solutions Consultant (University ERP - Exam)

Gurugram, Haryana

A day in the life of this role

In this role, you will own end - to - end implementation of Nexeo ERP for educational institutions, working

across the Examination, and Academic modules. You will partner closely with clients to

understand their processes and requirements, translate them into suitable ERP configurations and

workflows, coordinate implementation activities, and ensure a smooth transition to live usage. Your

responsibility will continue beyond go-live, including post-implementation training, handholding, and

driving user adoption.

We are looking for a hands-on implementation professional who can manage client requirements, map

business processes to product capabilities, coordinate with internal teams, and keep implementation

projects on track. The role requires strong client communication, structured project execution, and the

ability to resolve implementation challenges while ensuring that users are confident and equipped to use

the ERP effectively

What we're looking for

End-to-End ERP Implementation

● Own the end-to-end implementation lifecycle for assigned institutions, from requirement gathering and

process discovery through configuration, testing, deployment, go-live, and post-implementation support.

● Lead client discussions to understand current processes, business rules, workflows, pain points, and

expected outcomes across Finance, Examination, and Academic modules.

● Translate gathered requirements into clear functional specifications and map them to the ERP's standard

capabilities and workflows.

● Plan implementation activities, milestones, dependencies, and timelines; track progress and proactively

address delays or delivery risks.

● Coordinate data preparation, migration, validation, user acceptance testing (UAT), issue resolution, and

go-live readiness with the client and internal teams.

● Ensure implementation deliverables are completed accurately and documented before moving to the next

project stage.

Module Configuration & Solution Mapping

● Develop a strong working understanding of Nexeo ERP's Finance, Examination, and Academic modules

and how they support institutional processes.





● Configure the system and support workflow setup based on approved requirements and product

capabilities.

● Identify gaps between client requirements and standard product functionality, document them clearly, and

coordinate with Product and Technology teams for resolution or suitable workarounds.

● Validate configured workflows with users and ensure the implemented solution aligns with agreed

requirements and scope.

Client Management & Stakeholder Coordination

● Act as a primary implementation point of contact for assigned clients and maintain transparent, timely

communication throughout the project.

● Conduct project kick-off meetings, requirement workshops, progress reviews, and readiness discussions

with client stakeholders.

● Work closely with Product, Technology, Support, and other internal teams to resolve blockers and ensure

smooth project execution.

● Manage expectations, communicate risks and dependencies early, and escalate issues with the relevant

context and recommended next steps.

Training, Go-Live & Product Adoption

● Prepare and deliver role-based training for administrators, faculty, finance teams, examination teams, and other relevant users.

● Create or maintain training materials, user guides, process notes, and FAQs to support effective system

usage.

● Support users during go-live and the post-implementation period, helping resolve queries and reinforcing

correct usage of the ERP.

● Monitor user readiness and adoption, identify areas where additional enablement is needed, and follow up to encourage sustained usage.

● Ensure a structured handover to the relevant Customer Success or Support team after the agreed

post-go-live support period.

Documentation, Governance & Continuous Improvement

● Maintain requirement documents, configuration records, project plans, issue logs, UAT sign-offs, training

records, and other implementation artefacts.

● Provide regular project status updates and highlight progress, risks,



dependencies, and decisions required from stakeholders.

● Follow established implementation and change-management processes while recommending

improvements to make delivery more consistent and scalable.

● Capture client feedback and recurring implementation challenges and share actionable insights with

Product and internal teams.

What we're looking for

● Relevant experience in ERP implementation, SaaS implementation, client onboarding, or functional

consulting; experience appropriate to an Associate Manager / Deputy Manager-level individual contributor.

● Experience managing implementations from requirement gathering through go-live, training, and

post-implementation adoption.

● Strong requirement-gathering, business-process mapping, documentation, and solution-mapping skills.

● Ability to understand and work with ERP workflows across Finance, Examination, and Academic functions;

experience with education-sector ERP systems is an advantage.

● Experience coordinating with clients and cross-functional teams, managing timelines, and resolving

implementation issues.

● Strong communication, presentation, stakeholder-management, and problem-solving skills.

● Comfort with project trackers, spreadsheets, and implementation/project management tools.

● A structured, detail-oriented, client-focused approach, with the ability to manage multiple priorities and

drive implementation outcomes.

Who we are

At Meritto we believe in building more than just solutions. We're redefining the way education connects with technology. As one of India'Largest Vertical SaaS + Embedded Payments platform, we're on a mission to build the Digital Backbone of Education Institutions by simplifying how educational organization runs — from enrollment to lifecycle, advancement to finance, and beyond. Having mastered the art of student acquisition, we're now expanding our horizons to cover the entire spectrum of running an educational organization—from managing the student lifecycle to driving student success and outcomes.

What's our work culture like We work from the office in a dynamic, inclusive, and merit-driven space fueled by the energy of collaboration and creativity coming together.

📌 Solutions Consultant (University ERP - Exam) (Gurugram)
🏢 Meritto Educare
📍 Gurugram