It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. **What you'll do:** + **Technical Architecture & Strategy** Define and own the **long-term technical architecture** , making critical **build vs. buy decisions** to ensure systems remain **resilient** as the platform scales **10x** + **Platform & Infrastructure** Design and build **core infrastructure services** and **microservices** that serve machine learning, frontend, and platform teams + **Business Alignment** Align technical architecture with business goals, ensuring **engineering velocity** , **system reliability** , and **infrastructure costs** directly support customer acquisition, retention, and time-to-market + **Hands-on Engineering** Write **high-performance** , clean, and maintainable **production-grade code** across the stack (K8s, Python, Golang, Postgres etc.) + **Cross-functional Execution** Drive and deliver **business-critical engineering outcomes** in close collaboration with cross-functional engineering teams + **Engineering Culture** Mentor senior engineers, champion **engineering excellence** , and foster a culture of **rapid, impact-driven innovation** + **Ownership & Initiative** Identify critical system and business gaps proactively, propose solutions, align stakeholders,



and drive execution with a **high degree of ownership** + Experience in leveraging or critically thinking about how to integrate **AI into work** processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. + **Experience** **15+ years** of software engineering experience with a demonstrated progression into **Principal or Sr. Staff Engineer** capacity at a **high-growth tech company** or **top-tier AI lab** + **Technical Proficiency** Strong **hands-on coding ability** with deep **design thinking** , capable of driving both **code-level execution** and **system-level architecture decisions** . Proficiency in any programming language with ability to adapt - **K8s, Python, Golang, Postgres** and **data lakes** preferred + **Distributed Systems** Proven experience in **distributed systems** - **performance, scalability, latency, optimization** , and monitoring + **Commercial Mindset** Demonstrated ability to connect engineering decisions to **business outcomes** such as **latency improvements** , driving **margin efficiency** , and enabling **rapid product feature launches** + **High Agency** Self-driven with **solid ownership** , ability to identify system and business gaps, propose solutions, align stakeholders,



and execute at **startup pace** + **Product & AI Mindset** Experience integrating or evaluating **AI tools** and workflows in engineering processes and decision-making **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://careers.servicenow.com/life-at-servicenow#workpersonas) . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

📌 Principal Software Engineer (Bengaluru)
🏢 ServiceNow
📍 Bengaluru