We are looking for a **Senior Analyst** to join our **HR Benefits Operations** team. In this role, you will manage retirement benefits, trust accounting, compliance audits, and regional APAC transitions. **Key Operating Context (Downstream Payroll Interface):** Most benefit operations are downstream processes that depend directly on monthly payroll output. Individual will work closely every day with the **Global Payroll Services** team to match deduction files, meet strict cut-off schedules, and ensure accurate benefit remittances and settlements. **Roles and Responsibilities** + **Regional APAC Projects & Process Transitions** + Work with regional leaders and local country teams in **China, Japan, South Korea, Indonesia, and Taiwan** to map retirement, pension funding, payment processes and + Lead the transition (migration) of corporate and statutory benefit tasks from local payroll teams into the centralized Benefits Operations team. + Write and update explicit Standard Operating Procedures (SOPs) and Operating Procedure Manuals (OPMs) to ensure audit readiness across all APAC markets. + Review monthly accounting entries, cost accruals, and expense reclassifications. + Review invoices for benefit vendors and service partners on time. + Complete monthly and quarterly **General Ledger (GL) and FullKey balance sheet sign-offs/attestations** with full audit trails. **India Key Processes** **Downstream Payroll Interface & Reconciliations** + Work closely with the Payroll team each month to receive, match, and validate employee deduction files. + Perform two-way reconciliations between payroll reports and benefit records before any money is paid out. + Review and correct data differences caused by salary revisions, arrears, new joiners, exits, and unpaid leaves. **Provident Fund (In House Trust and EPFO Trust)** + Maintain the master database for PF for Citibank in House PF Trust + Review and approve monthly PF settlement claims, transfer requests, and death claims. + Reconcile annual PF accounts and ensure yearly member account slips are generated and sent to employees. + Ensure all new joiners complete **Form 11 declarations** and **KYC verification** . + Checking of monthly Electronic Challan cum Return (ECR) files and complete statutory PF payments on the EPFO portal within government deadlines. **Gratuity** + Track the solvency and balance of the Gratuity fund to make sure liabilities are fully funded.



+ Coordinate required policy funding and premium payments with fund managers (such as LIC) with complete payment records. + Review and approve monthly employee gratuity settlement calculations and disbursements upon exit or retirement. + Work to automate and update internal gratuity calculation sheets and liability models. **Superannuation & Management Pension** + Maintain the Superannuation member master file, tracking active members, voluntary contributions, deferrals, and exit payouts. + Manage monthly calculations for retired staff pension, annual indexation/pension increases, and arrears. + Track and verify annual **Life Certificates** submitted by pensioners to ensure continuous and valid pension disbursements. + Ensure accurate generation and distribution of annual Superannuation account statements to employees. **Actuarial Valuation Headcount Preparation** + Partner with external actuaries, Corporate Finance, and Risk teams for annual and interim valuation exercises. + Collect, clean, and provide audited demographic and employee data for Gratuity, Leave Encashment, and Pension valuation reports. + Maintain and improve internal tracking templates and valuation models. **Tax Compliance (TDS / e-TDS)** + Calculate tax (TDS) deductions on all retirement, pension, and trust claim payouts. + Support the timely filing of quarterly **e-TDS returns (Form 24Q / Form 26Q)** . + Generate and issue Form 16 / Form 16A tax certificates to beneficiaries and retirees. **Retirement Trusts Governance** + Support administrative and secretarial tasks for Employee Benefit Trusts (Deck for Board of Trustees meetings) + Maintain official trust accounting books and ensure all investments follow approved trust guidelines and banking regulations. + Lead end-to-end preparations for annual statutory audits of retirement trusts to ensure zero audit findings. **Partner Governance & Query Resolution** + Supervise third-party administrators (such as HGS) and insurance partners (such as LIC) through regular performance reviews and SLA scorecards.



+ Act as the senior point of contact to resolve complex queries or escalations from ex-employees, alumni, and retirees. + Guide and support junior team members to maintain high operational accuracy and meet daily turnaround times. **Required Qualifications & Skills** + **Education:** Bachelor's or Master's degree in Commerce, Finance, Accounting, Business, or HR. + **Experience:** 5 to 8 years of relevant experience in Benefits Operations, Retirement Trusts, Payroll, or HR Compliance. + **Product Knowledge:** Strong understanding of statutory retirement rules (PF/EPFO, Gratuity, Superannuation, Pension, Trust Governance, and TDS). + **Technical Skills:** Strong proficiency in MS Excel (VLOOKUP, Pivot Tables, basic formulas) and HR/Payroll platforms (such as Workday, SAP, or PeopleSoft). + **Communication:** Clear verbal and written English communication skills for collaborating with regional teams, finance, and external partners. ------------------------------------------------------ **Job Family Group:** Operations - Core ------------------------------------------------------ **Job Family:** Operations Support ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi's_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

📌 HR Benefits Senior Analyst (Mumbai)
🏢 Citigroup
📍 Mumbai