Job Type: Full-time

We are seeking a highly motivated and experienced Senior KYC Analyst at the C11-Manager level to join our dynamic team. The successful candidate will be responsible for managing the periodic KYC refresh process for our EMEA country clients. This role requires a deep understanding of KYC regulations across the EMEA region, exceptional communication skills, and the ability to handle complex KYC records. The Senior KYC Analyst will also play a key role in training junior team members, driving process improvements, and ensuring a seamless client experience.Key ResponsibilitiesPeriodic Refresh Management:Oversee and manage the end-to-end periodic KYC refresh process for clients in the EMEA region, ensuring timely and accurate completion of all reviews.Complex Case Management:Act as a subject matter expert for complex KYC records, providing guidance and resolution for challenging cases.Team Mentorship and Training:Train and mentor junior KYC analysts, fostering their professional development and ensuring high-quality work output from the team.Process Improvement:Identify opportunities for process enhancements and efficiency gains within the KYC workflow. Lead and participate in projects aimed at improving the overall KYC process.Client Management:Serve as a key point of contact for EMEA clients, addressing their queries and ensuring a high level of client satisfaction. Proactively manage client relationships to prevent escalations.Quality Assurance and Escalation Management:Ensure that all KYC records meet the highest quality standards and regulatory requirements.



Handle any potential escalations with professionalism and efficiency.Support Team Leadership:Provide support to the Team Lead on various ad-hoc activities, projects, and initiatives as required.Qualifications and SkillsExperience:Proven experience in a senior KYC/AML role, with a strong focus on the EMEA region.KYC/AML Knowledge:In-depth knowledge of KYC/AML regulations and requirements across various EMEA jurisdictions.Communication:Excellent verbal and written communication skills are essential for interacting with clients, team members, and senior stakeholders.Analytical Skills:Robust analytical and problem-solving skills with the ability to work on complex KYC cases.Leadership and Training:Demonstrated ability to train and mentor junior team members.Client Focus:A strong commitment to delivering excellent client service and managing client relationships effectively.Teamwork:Ability to work collaboratively in a team environment and support team objectives.Proactive Attitude:A proactive approach to identifying and resolving issues, with a focus on continuous improvement.Education:A bachelor's degree in Finance, Business, or a related field is preferred. Professional certifications such as CAMS are a plus.Preferred QualificationsCertifications:Professional certification such as CAMS (Certified Anti-Money Laundering Specialist)



is highly preferred.Language Skills:Proficiency in a foreign language relevant to the EMEA region is a significant advantage.Technical Skills:Familiarity with AI tools and their application in enhancing KYC processes is a plus.Education:A bachelor's degree in Finance, Business, or a related field.------------------------------------------------------Job Family Group: Operations - Services------------------------------------------------------Job Family:Business KYC------------------------------------------------------Time Type:Full time------------------------------------------------------Most Relevant Skills Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.------------------------------------------------------Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citi’s EEO Policy Statement and the Know Your Rights poster.

📌 KYC Senior Analyst - Markets (India)
🏢 12542 Citicorp Services India Private
📍 India