- Managing a team of ground Field Executives for effective & efficient recovery of overdue amounts from default customers through planned visits to customer addresses
- Ensure proper planning for effective recovery through robust execution; guide and motivate the field team to reach monthly targets
- Overview of day-to-day agent activities, including regular performance monitoring, in-person visits for high-value accounts, and regular & timely follow-ups with customers
- Guide executives to increase contactability with customers and execute advanced loss prevention activities wherever applicable (i.e., skip tracing, foreclosures, etc.)
- Maintain fair collection practices in adherence to the code of conduct & legal guidelines and ensure that the team follows the same
- Ensure agents regularly attend all meetings, AHMs, and training sessions as required
- Highlight accounts requiring legal action and follow the process for the same
- Ensure that the team adheres to SOPs related to collection,
such as timely updating of feedback for assigned accounts, conducting in-depth review and audit of collection cases, alongside reviewing and presenting a synthesis of high-value accounts every week
- Run daily team stand-up/ huddle, ensure attendance and App adoption by the agent
- Ensure that you and the team are up to date on all relevant circulars and all products/services offered.
Must Haves
- Any graduate with 28 years of experience in leading Business, Sales, Operations, or Collections teams. DEBT COLLECTION EXPERIENCE IS NOT MANDATORY
- MBA freshers are also eligible to apply.
- Strong analytical skills and knowledge of the local language.
- Should have a geographical understanding of the specified area.
- Should have a working knowledge of MS Excel/Google Sheets
- Should have high professional ethics and integrityRole & responsibilities.