Role & responsibilities
- Review transactions and all available information to understand our customers while respecting all identities.
- Make customer-centric decisions and take the path of least resistance to protect our customers.
- Observe customer transactions to identify fraudulent activities such as account takeovers, friendly fraud, theft, and other similar risks.
- Identify suspicious activities and unusual patterns that could result in fraud, including, but not limited to, AML issues and activities reported by other staff members.
- Take inbound and outbound calls to request additional documents for KYC, compliance, and/or to mitigate risk behaviors.
Preferred candidate profile
- Graduate (Bachelor's degree required)
- 1+ years of experience in International BPO Voice/Customer Support (Fraud Analytics, AML, KYC, Banking, Credit Cards, Billing, or Insurance)
- Up to 2 years career gap allowed (subject to evaluation)
- Excellent spoken English communication skills
- Candidates residing in Pune preferred (Work from office)
Perks & Advantages
- Incentives: Up to 4,500 monthly floor incentives
- Thrive Bonus: 3,000 first year completion bonus + annual performance appraisals
- Commute Support: Both-way home pick & drop cab facility (T&Cs; apply)
Welcome Gift worth of 2500 upon hire exclusively for November batch!
WALK-IN DRIVE DETAILS
Dates: Monday to Friday
Timing: 12:00 PM 8:00 PM IST
Venue: FPS Innovation Labs, Redbriks Offices, East Wing, 5th Floor, Marisoft Tower 3, Marisoft IT Tech Park, Kalyani Nagar, Pune 411014
Landmark: Right inside Marisoft IT Park, near Gold Adlabs / Trump Towers, Kalyani Nagar. Easy access via Metro (Kalyani Nagar Metro Station) or local PMPML buses.
Checklist (What to Bring)
Updated Resume / CV (soft copy)
Valid Govt. Photo ID Proof (Aadhaar / PAN / Passport)
Send to this email your Full Name + Date + Time of Arrival for attendance:
[email protected]
📌 Walk-in || BPO Fraud Analyst | AML & KYC - International Voice (Pune)
🏢 FPS Innovation Labs
📍 Pune