Team Leader - International Voice Process

We are looking for experienced Team Leaders to join our Contact Center Operations team.

Eligibility Criteria:

- Minimum 4+ years of experience in an International Voice/Contact Center environment.
- Must have at least 1 year of experience as a Team Leader on papers.
- Proven experience in handling a team, driving performance, and achieving operational KPIs.
- Strong knowledge of Productivity, Quality, Adherence, CSAT, and People Management.
- Excellent communication, coaching, and stakeholder management skills.
- Ability to mentor team members, conduct performance reviews, and handle escalations effectively.
- Versatile to work in US Night Shifts (Two-Way Cab Facility Provided).
- Graduation is must
- Immediate Joiner preferred

Key Responsibilities:

- Manage day-to-day team operations and ensure service level targets are met.
- Monitor team performance and provide regular coaching and feedback.
- Drive employee engagement, productivity, and customer satisfaction.
- Handle escalations and support continuous process improvements.

Interested candidates can share their updated CV to:

[email protected]

Regards,
Rani Ramchandani

Talent Acquisition Team | Sagility

📌 Team Lead-International Voice Process-Immediate Openings (Bengaluru)
🏢 Sagility India
📍 Bengaluru