Key Responsibilities

• Lead Supply & Field Quality strategy, governance and assurance across Electrical

packages from supplier qualification through project commissioning and handover.

• Drive supplier quality excellence through vendor qualification, audits, capability

assessments, performance management and continuous improvement programs.

• Establish and govern Quality Assurance Plans (QAPs), Inspection & Test Plans

(ITPs), quality standards, stage-gate controls and risk-based quality management

systems.

• Lead field quality assurance across construction, installation, testing and

commissioning activities to ensure first-time-right execution and compliance with

design, statutory and customer requirements.

• Drive quality surveillance and audits at project sites, ensuring timely closure of

observations, punch points, NCRs and quality risks.

• Drive reduction in rework, project delays, warranty costs and lifecycle quality risks

through preventive quality management.

• Establish robust systems for FAT, SAT, incoming inspection, installation verification,





commissioning quality and operational readiness assessments.

• Lead investigation of site failures, commissioning issues, warranty claims and

recurring field defects through structured RCA, CAPA and lessons-learned

deployment.

• Monitor quality KPIs covering supplier performance, site quality, commissioning

quality, NCR closure, rework reduction, reliability performance and customer

satisfaction.

• Drive quality improvement, standardization and digital quality initiatives to enhance

process effectiveness, transparency and data-driven decision making.

• Ensure compliance with applicable standards, statutory requirements, customer

specifications and contractual obligations across the project lifecycle.

• Interface with customers, consultants, certification bodies, third-party inspection

agencies and regulatory authorities on all quality-related matters.

• Build and mentor high-performing Supply & Field Quality teams, fostering a culture of

prevention, accountability and operational excellence

📌 Head-Supply & Field Quality (Electrical) (Mumbai)
🏢 Mahindra Susten
📍 Mumbai