- Deliver exceptional customer service to passengers.
- Manage Care by BLR services, including Meet & Assist, Priority lines.
- Handle passenger queries, bookings, and service requests.
- Coordinate with airport teams to ensure seamless passenger assistance.
- Maintain operational reports, cash records, and service documentation.
- Handle customer feedback and resolve complaints professionally.
Preferred candidate profile
- Minimum qualification: Diploma in Aviation or Hospitality or Hotel Management.
- 1 to 3 years of experience in Aviation, Hospitality, FMCG, or the Service Industry.
- Positive communication skills in Kannada, Hindi, and English.
- Willing to work rotational shifts, weekends, and public holidays.
- Positive attitude, customer-centric approach, and teamwork skills.