The ideal candidate will have a strong background in customer experience management and excellent leadership skills.

Roles and Responsibility

- Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction.

- Develop and implement process improvements to increase efficiency and productivity.

- Provide coaching and training to team members to enhance their skills and performance.

- Monitor and analyze customer feedback to identify areas for improvement.

- Collaborate with other departments to resolve customer complaints and issues.

- Ensure compliance with company policies and procedures.

Job Requirements

- Minimum 2 years of experience in a similar role, preferably in a customer-facing environment.

- Strong knowledge of customer service principles and practices.

- Excellent communication and interpersonal skills.

- Ability to work in a fast-paced environment and adapt to changing situations.

- Robust problem-solving and analytical skills.

- Experience with team management and leadership is preferred.

📌 Team leader International (Hyderabad)
🏢 TP
📍 Hyderabad