1. Role Overview

We are looking for an experienced Business Analyst with solid domain expertise in banking liabilities products and digital account opening journeys.

The candidate will be responsible for analysing business requirements, defining functional specifications, coordinating with technology teams and implementation partners, and driving the implementation of digital onboarding solutions for Individual and Non-Individual customers.

The role requires a strong understanding of Savings Accounts, Current Accounts, customer onboarding, KYC requirements, account opening workflows, banking systems, and API-based integrations.

2. Key Responsibilities

A. Liabilities Product Knowledge

- Understand end-to-end processes for Savings Accounts (SA), Current Accounts (CA), and other deposit products.
- Understand onboarding journeys for Individual, Sole Proprietorship, Partnership, Private Limited Company, and other eligible customer categories.
- Understand customer identification, CIF creation, account opening, KYC, document collection, verification, and account activation processes.
- Analyse customer onboarding requirements across branch, digital, and partner-led acquisition channels.
- Understand customer due diligence, risk categorisation, and applicable regulatory requirements related to account opening.

B. Business Analysis and Requirement Documentation

- Gather requirements from business, operations, product, compliance, risk, and technology stakeholders.
- Prepare BRDs, FRDs, user stories, functional specifications, and process flow diagrams.
- Define business rules, validation requirements, exception scenarios, and workflow configurations.
- Identify gaps in existing processes and recommend improvements to enhance operational efficiency and customer experience.

C. Digital Onboarding and System Integration





- Work on digital account opening and customer onboarding platforms.
- Define requirements for customer information file (CIF) creation, account opening, document upload, verification, and onboarding status tracking.
- Coordinate API-based integrations with digital partners, fintechs, onboarding platforms, and third-party service providers.
- Define API requirements, request and response mappings, field validations, error handling, and integration dependencies.
- Work with core banking, CRM, onboarding, KYC, and other relevant banking systems.
- Understand onboarding requirements for both Individual and Non-Individual customers.

D. Technology Implementation and Testing

- Coordinate with developers, solution architects, IT teams, and implementation partners.
- Review functional designs and ensure alignment with business requirements.
- Prepare test scenarios and test cases for different customer journeys.
- Coordinate SIT, UAT, defect resolution, and business sign-off.
- Support Go-Live preparation, production deployment, and post-implementation stabilisation.

E. Project and Vendor Management

- Manage requirements and dependencies across multiple projects.
- Track implementation timelines, risks, and outstanding deliverables.
- Coordinate with external vendors and digital partners to ensure timely delivery.
- Prepare project updates and escalate issues affecting implementation.
- Ensure that deliverables meet approved business requirements and agreed timelines.

3. Required Skills and Experience





- 510 years of experience in Business Analysis within banking, financial services, or fintech.
- Strong understanding of banking liabilities products, particularly Savings Accounts and Current Accounts.
- Experience with digital account opening, customer onboarding, CIF creation, and KYC processes.
- Understanding of onboarding journeys for Individual and Non-Individual customer categories.
- Experience with API-based integrations and third-party digital platforms.
- Ability to prepare BRDs, FRDs, user stories, process flows, and functional specifications.
- Experience in SIT, UAT, implementation management, and vendor coordination.
- Strong communication, analytical, documentation, and stakeholder management skills.

4. Preferred Qualifications

- Graduate or postgraduate qualification in Banking, Finance, Business Administration, Information Technology, or a related field.
- Experience in digital banking transformation and customer onboarding initiatives.
- Exposure to Core Banking Systems (CBS), API integration, and digital onboarding platforms.
- Familiarity with Agile methodologies and project delivery frameworks.

5. Key Competencies

- Strong understanding of banking products and operational processes.
- Ability to translate product and business requirements into functional solutions.
- Strong analytical and problem-solving skills.
- Ability to coordinate across business, technology, operations, and compliance teams.
- Strong ownership, execution focus, and commitment to delivery timelines.

6. Candidate Profile

The ideal candidate should have hands-on experience in banking liabilities products and digital onboarding, with the ability to drive requirements independently from business analysis through technology implementation and Go-Live.

📌 Business Analyst - Liabilities Product (Chennai)
🏢 City Union Bank
📍 Chennai