Role & responsibilities

- Lead Calling: Make outbound calls to prospective students who have expressed interest through digital campaigns, website enquiries, education portals, and other lead-generation channels.
- Student Counselling: Provide accurate information about programmes, eligibility criteria, admission procedures, fees, scholarships, placements, and campus facilities.
- Lead Qualification: Understand students' educational backgrounds, career aspirations, and programme preferences to identify potential applicants.
- Follow-ups & Conversion: Conduct regular follow-ups with interested candidates and encourage them to complete applications, attend counselling sessions, and participate in admission interviews.
- CRM Management: Maintain accurate and updated records of calls, student interactions, lead status, and follow-up activities in the institute's CRM system.
- WhatsApp & Email Communication: Share programme brochures, admission information, application links, and relevant updates with prospective students.
- Admissions Coordination:



Work closely with admissions counsellors and the admissions team to facilitate a smooth student admission journey.
- Performance Targets: Achieve daily calling, lead engagement, follow-up, and application-generation targets.

Preferred candidate profile

- Graduate in any discipline; freshers with strong communication skills may apply.
- 03 years of experience in telecalling, telesales, customer service, or admissions counselling.
- Excellent verbal communication skills in Hindi and English.
- Confident, persuasive, and comfortable speaking with students and parents.
- Ability to handle objections, answer queries, and build rapport with prospective students.
- Basic knowledge of MS Excel, CRM software, and WhatsApp communication.
- Solid follow-up discipline, attention to detail, and a results-oriented approach.
- Prior experience in education admissions, particularly MBA/PGDM admissions, will be an added advantage.

📌 Telecaller / Telecalling Executive (New Delhi)
🏢 Asia Pacific Institute of Management (AIM)
📍 New Delhi