- The incumbent would be responsible to deliver Enterprise and Carrier Customer Orders as per Committed RFS with his Proactive Approach, Explicit Coordination and Rigorous Follow up with key stake holders.
Minimum Qualifications Experience
- Bachelor's degree in engineering or equivalent qualification
- 1-2 years relevant experience
Other Knowledge Skills
- Assertive with good negotiation, Strong analytical and Management skills
- Basic IP Knowledge
- OSS/BSS Tools like Cramer, CBOSS, Netscope, TCx etc.
- TCL Vendor Equipment Knowledge
- SDH, DWDM MPLS-TP Knowledge
Key Responsibilities
1. - Change management handling for Customer delivery as well as assurance issues
- Customer and Backbone order provisioning through Cramer tool
- EOR and IOR Processing for Customer as well as Backbone DCN Orders
- Handling NW Optimization and Regrooming activities.
- Process DCN plan for Service Delivery and Assurance Project
- Equipment knowledge on ECI, Tejas, CIENA, Huawei OSN and MPLS-TP, SREVPN (Tx)
📌 Jr Customer Service Executive - Service Delivery & Management (Pune)
🏢 Tata Communications
📍 Pune
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