Global Service Desk (Pune)

Global Service Desk (Pune)

06 Nov
|
Drishti Consultants
|
Pune

06 Nov

Drishti Consultants

Pune

Role & responsibilities

- Answering tickets from internal users
- Ensure incidents and requests are accurately categorized, logged, assigned, tracked, and responded to in a timely manner
- Identify service improvement opportunities
- Providing solutions for issues raised by the customer

Preferred candidate profile

- Fluent with spoken & written - German language (min B2 level)

- Open to work for 9 hours rotational shift - Weekend working on rotational basis

- ITIL3/4 foundation certificate is valuable to have

📌 Global Service Desk (Pune)
🏢 Drishti Consultants
📍 Pune

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