- Answering tickets from internal users
- Ensure incidents and requests are accurately categorized, logged, assigned, tracked, and responded to in a timely manner
- Identify service improvement opportunities
- Providing solutions for issues raised by the customer
Preferred candidate profile
- Fluent with spoken & written - German language (min B2 level)
- Open to work for 9 hours rotational shift - Weekend working on rotational basis
- ITIL3/4 foundation certificate is valuable to have
📌 Global Service Desk (Pune)
🏢 Drishti Consultants
📍 Pune
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