Role Summary

We are looking for a senior AI Customer Journey Manager to lead the design, optimization, and transformation of customer journeys using AI-driven capabilities. The individual must be highly capable, customer-focused, and able to independently identify opportunities to improve customer experiences through AI and automation.

This role combines customer journey expertise, business analysis, and AI innovation to deliver seamless, personalized, and efficient customer interactions.

Required Skills

- 8+ years of experience in Customer Journey Management, Customer Experience (CX), Product Management, Business Analysis, or Digital Transformation.
- Robust experience in customer journey mapping and service design.
- Experience working on AI, automation, conversational AI, or digital customer experience initiatives.




- Strong stakeholder engagement and communication skills.
- Ability to independently drive workshops and solution discussions.
- Strong analytical and problem-solving capabilities.
- Experience working in Agile delivery environments.

Preferred Skills

- Banking, Lending, Cards, Mortgages, or Consumer Banking experience.
- Knowledge of AI-powered customer servicing, virtual assistants, personalization, and intelligent automation.
- Familiarity with Customer Experience platforms and analytics tools.
- Understanding of Generative AI, LLMs, Agentic AI, and AI-driven customer engagement strategies.

📌 Customer jounery Manager AI (Hyderabad)
🏢 Wipro
📍 Hyderabad