Role: Zoom Contact Center Specialist

Experience: 3–6 Years

Work Mode: Hybrid (2–3 days/week from office)

Locations: Pune, Bangalore, Mumbai, Hyderabad, Noida, Indore

Required Skills

- 3+ years of contact center development experience.
- At least 1 year supporting a live production contact center platform.
- Hands-on experience with Zoom Contact Center, including:
- Flow Designer
- Queues
- Skills-based routing
- Agent profiles
- Working proficiency in JavaScript, Python, or Ruby.
- Integration/iPaaS development experience with Workato or a comparable platform.
- Positive knowledge of:
- REST APIs
- JSON
- Webhooks
- API/integration troubleshooting
- Experience with digital/asynchronous contact center channels, such as:
- Work items
- Email
- Ticketing
- Chat
- Basic SQL, including queries, joins, aggregations, and date filtering.
- Proven experience supporting production systems while continuing development/enhancement work.

📌 Zoom Contact Center Specialist (Bengaluru)
🏢 Adroit India
📍 Bengaluru