- trong experience in Workforce Management (WFM).
- Knowledge of Real-Time Management (RTA) and Intraday. (SME)
- Forecasting, Scheduling, Shrinkage & Capacity Planning.
- Monitoring service levels and agent adherence.
- Team handling and performance management.
- Solid analytical and communication skills.
We are looking for SME, TL and TM
📌 WFM SME (Pune)
🏢 WSNE Consulting
📍 Pune
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