Designation: Commercial Water Purifier Service Engineer

Department: Service & Maintenance

Location: Mumbai

Reporting To: Service Manager / SBU Head

Experience: 2–5 Years in RO / Water Treatment

Qualification: ITI / Diploma in Mechanical, Electrical, Electronics or relevant technical field.

Industry Exposure: Commercial & Industrial Water Purification

Travel: Regular customer-site visits

Driving: Two-wheeler driving licence preferred

Equipment knowledge: RO Plant, UF, UV, Softener, Pumps

Benefits

· Local travelling allowance or reimbursement.

· Mobile expenses reimbursement.

· PF and ESIC as applicable.

· Performance-based service incentives.

· Overtime or site visit allowance, as per company policy.

Job Requirements

- Must be comfortable with travelling to customer locations for service visits.
- Should be capable of handling installation, maintenance and breakdown activities independently.
- Must follow safety procedures while handling electrical and mechanical equipment.
- Should maintain service tools, equipment and company assets properly.
- Willingness to work at customer sites and project locations as per business requirements.

1. Job Summary To install, commission, troubleshoot, repair and maintain commercial and industrial water purification systems at customer locations, ensuring efficient system performance, timely service support and customer satisfaction. 2. Key Roles & Responsibilities

A. Installation & Commissioning

- Install and commission commercial water purification systems, RO plants, water softeners, UV systems and filtration units.
- Perform plumbing, piping, electrical and equipment connections as per technical specifications.
- Conduct system testing and ensure proper functioning before handing over to customers.
- Explain system operation and basic maintenance procedures to customers.

B.



Preventive & Breakdown Maintenance

- Carry out scheduled preventive maintenance of commercial RO plants and water purification equipment.
- Attend breakdown complaints and identify faults in pumps, motors, membranes, filters, valves, sensors and electrical components.
- Replace membranes, cartridges, filters and other consumables as required.
- Perform chemical cleaning, membrane flushing and system sanitization.
- Ensure minimum downtime through timely troubleshooting and corrective actions.

C. Technical Troubleshooting

- Diagnose issues related to water pressure, flow rate, TDS, water quality and system performance.
- Monitor and check parameters such as inlet/outlet pressure, conductivity, TDS and recovery rate.
- Troubleshoot electrical control panels, pumps, dosing systems and automation components.
- Maintain water quality and system performance as per prescribed standards.

D. Customer Service & Coordination

- Visit customer sites for installation, servicing and breakdown complaints.
- Coordinate with customers regarding service schedules and complaint resolution.
- Provide technical guidance and recommendations for equipment maintenance.
- Identify additional service, spare parts and AMC opportunities.
- Maintain professional relationships with customers and ensure customer satisfaction.

E. Documentation & Reporting

- Prepare daily service reports and submit customer service visit reports.
- Maintain records of equipment history, preventive maintenance and breakdown complaints.




- Maintain spare parts and consumables usage records.
- Submit service reports, expense statements and site-related observations to the reporting manager.
- Ensure timely closure of service tickets and customer complaints.

3. Technical Skills & Competencies

- Knowledge of commercial and industrial RO water purification systems.
- Understanding of RO membranes, pressure pumps, filters, softeners, UV and UF systems.
- Basic knowledge of electrical wiring, control panels, motors and pumps.
- Knowledge of plumbing, piping, valves and water connections.
- Ability to operate and understand TDS meters, pressure gauges and other testing instruments.
- Troubleshooting and problem-solving skills.
- Basic computer and MS Excel knowledge for service reporting.

4. Behavioural Competencies

- Positive communication and customer-handling skills.
- Strong technical troubleshooting ability.
- Customer-oriented approach.
- Time management and punctuality.
- Ability to work independently and in a team.
- Willingness to travel to customer sites.
- Responsible, disciplined and proactive approach.

5. Key Performance Indicators (KPIs)

- Timely completion of installation and commissioning activities.
- Response time and resolution time for customer complaints.
- Preventive maintenance schedule adherence.
- First-time complaint resolution rate.
- Reduction in repeat breakdown complaints.
- Customer satisfaction and service feedback.
- Accuracy and timely submission of service reports.
- Effective utilization of spare parts and consumables.
- AMC renewal and service business opportunities generated.

Contact on [email protected] or whatsup on (phone hidden) Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Water Treatment Service Engineer (Mumbai)
🏢 VEMC
📍 Mumbai