- Develop and maintain robust relationships with HNI clients.
- Offer personalized product recommendations aligned with client preferences.
- Drive sales through clienteling, follow-ups, and exclusive services.
- Ensure seamless post-purchase engagement and after-sales service.
Relationship Management
- Maintain a deep understanding of client profiles, birthdays, anniversaries, and preferences.
- Plan and coordinate private appointments, product previews, and luxury experiences.
- Handle high-value transactions with discretion and professionalism.
In-Store Experience
- Collaborate with the sales and store teams to ensure every client receives a premium shopping experience.
- Uphold the highest standards of luxury etiquette, grooming, and service excellence.
Preferred candidate profile
- 25 years of experience in luxury retail, hospitality, or customer relationship management.
- Proven track record of working with HNI clients.
- Excellent communication, interpersonal, and persuasion skills.
- Passion for luxury products and attention to detail.
- Proficiency in CRM tools and digital communication platforms.