- Graduates (freshers & experienced) or undergraduates with 6 months international chat support experience and excellent written English
- Handle international chat support, resolve customer queries, maintain quality standards, document interactions, and escalate issues as needed
Role & responsibilities
- Handle customer queries and concerns via chat support in a professional and timely manner.
- Provide accurate information regarding products, services, and processes.
- Resolve customer issues effectively while ensuring high customer satisfaction.
- Maintain chat quality standards and meet defined productivity targets.
- Escalate complex issues to the relevant team when required.
- Accurately document customer interactions in the CRM/system.
- Follow company policies, compliance, and process guidelines.
- Deliver a positive customer experience through excellent written communication.
Preferred candidate profile
- Graduates: Freshers & Experienced candidates can apply.
- Undergraduates: Minimum 6 months of International Chat Support experience is mandatory.
- Excellent written English communication skills.
- Valuable typing speed and grammar skills.
- Basic computer proficiency and multitasking ability.
- Comfortable working in rotational shifts and rotational week offs.
- Strong customer service orientation and problem-solving skills.
- Immediate joiners preferred.
- Week Offs: Rotational Offs
- Working Days: 5 Days a Week
- Joining: Immediate Joiners Preferred
Note: Freshers are eligible only if they are Graduates. Undergraduates must have a minimum of 6 months of International Chat Support experience. Share Your Resume On (phone hidden)