Job Title: Assistant Manager CKYC Operations

Department: KYC & Compliance Operations

Age: 39 Year Max

Reports To: Manager / Senior Manager KYC Operations

Team Size Managed: 65+ Employees (Direct & Indirect Reports)

Job Purpose The Assistant Manager CKYC Operations will be responsible for leading, monitoring, and scaling a high-volume Central KYC (CKYC) registry operation. The ideal candidate will oversee an extensive team of 65+ employees, ensuring seamless customer onboarding, accurate data dissemination, strict regulatory compliance, and high operational efficiency. This role requires a strong background in India's CKYC ecosystem (CERSAI guidelines) paired with exceptional people-management capabilities.

Key Responsibilities

1. Operations & Process Management

- End-to-End CKYC Uploads & Downloads: Oversee daily processing, validation, and submission of customer KYC records to the CERSAI portal.
- Error & Rejection Management: Monitor, analyze, and minimize CKYC rejection rates by implementing robust quality checks and corrective actions.
- Turnaround Time (TAT): Ensure all cases are processed well within the regulatory and internal SLA timelines.
- Data Privacy: Guarantee that the handling of sensitive customer PII (Personally Identifiable Information) strictly follows data security policies.

2. Large-Scale Team Leadership

- Span of Control: Effectively lead, mentor, and manage a team of 65+ KYC/CKYC executives, senior analysts, and team leaders.
- Performance Management: Set daily/weekly/monthly KRA targets, conduct performance reviews,



and implement PIPs (Performance Improvement Plans) where necessary.
- Capacity Planning: Manage roster planning, shift schedules, and resource allocation to handle peak volume spikes without operational lag.
- Training & Upskilling: Identify skill gaps and design continuous training modules on evolving CKYC guidelines, documentation rules, and system updates.

3. Compliance & Risk Management

- Regulatory Compliance: Maintain up-to-date knowledge of RBI, IRDAI, SEBI, and FIU-IND mandates regarding CKYC and Prevention of Money Laundering Act (PMLA) rules.
- Audit Readiness: Act as the primary point of contact for internal, external, and concurrent audits related to the CKYC process.
- Risk Mitigation: Identify operational risks, fraud patterns, or document discrepancies early and report them through proper escalation matrices.

4. Reporting, Automation & Analytics

- Dashboard Management: Generate and present daily, weekly, and monthly operational dashboards to senior management.
- Tech & Automation: Partner with Product and IT teams to automate manual validation steps, optimize SFTP/API integrations with CERSAI, and enhance internal workflows.

Required Candidate Profile

Experience & Background

- Core Experience:



6 to 9 years of overall experience in KYC Operations, with at least 34 years dedicated strictly to the CKYC (CERSAI) process.
- Leadership Track Record: Proven experience in managing a massive scale of operations with a minimum team size of 65+ employees (including managing through subordinate Team Leaders).
- Industry Preference: Banking, NBFCs, Fintech, Stock Broking, or Digital Wallets.

Technical & Functional Skills

- Thorough understanding of CKYC portals, bulk upload utilities, XML generation, and digital signature certificates (DSC).
- Expertise in verifying officially valid documents (OVDs), digital KYC, video KYC (V-KYC), and fetching CKYC identifiers.
- High proficiency in Advanced Excel, SQL, or BI tools (Tableau/Power BI) for handling massive datasets and operational metrics.

Soft Skills

- Solid leadership, conflict resolution, and motivational skills to keep a large team engaged.
- Excellent communication and presentation skills.
- Ability to work under high pressure and strict regulatory deadlines.

Education

- Graduate in any discipline (Commerce/Finance preferred). MBA or Post Graduation is an added advantage.

Key Performance Indicators (KPIs)

- CKYC Upload Success Rate: > 98% (Minimal rejections from CERSAI).
- SLA & TAT Adherence: 100% compliance with regulatory turn-around times.
- Team Retention & Attrition: Keeping team attrition below the organizational benchmark.
- Audit Score: Zero critical observations in internal and external compliance audits.

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