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Managed Services Veeam L2/L3 Engineer - Remote

- The engineer will be part of a 24/7 IT backup operations team and will be directly responsible for backup related processes.
- The position involves taking a leadership role with customer teams and internal teams to resolve problems and maintain managed Veeam backup operations.
- The job also involves leading communication between technical teams, customers and internal organizations to fulfill customer needs and achieve customer satisfaction.
- Maintaining complex Veeam solutions which may involve virtual libraries, disk to disk backup systems, physical tape libraries, OS, backup software, switch, SAN or library components and cloud.
- Supporting and troubleshooting Veeam backup, recovery and archiving in a large, complex and widely distributed environment.

- Analyzing daily backup failures, identifying root cause and resolving issues systematically to bring backup success rate close to 100%.
- Provide status and progress reports for Veeam backup environment related activities and tasks on a regular/periodic basis.
- Plan and implement best practices for backup solutions.

- Proactive measures to ensure adequate storage capacity is available.
- Create and update documentation for backup procedures, solutions, licensing and applicable project artifacts.
- Perform configuration changes as per design and build.

- Capability to upgrade Veeam software across different versions and regular patching of Veeam environment.
- Knowledge/hands-on with Veeam and cloud-based solutions (Azure, AWS).





Experience - Required:
- Professional degree or equivalent experience and 6+ years related IT experience
- Hands-on experience, at least 6+ years, in operations and support on backup applications: Veeam

- Aptitude towards problem solving and troubleshooting skills on tape libraries, library management software, SAN connectivity, backup software etc., including log analysis
- General knowledge of networking concepts and iSCSI protocol
- Backup failures, resolving them in collaboration with Veeam support

- Understanding of engaging OEM support and escalation on Veeam issues

Must Have:
- At least 6 years of enterprise backup Veeam troubleshooting or administration experience
- Network fundamentals

- Concepts of enterprise backup solution: job scheduling, automation, reporting, backup performance, basic backup failure troubleshooting
- Understanding of tape rotation and tape management on physical tape libraries in backup workplace
- D2D and/or physical library backup products StoreOnce, MSL Tape Libraries or equivalent

- At least one operating system

Preferable:
- Knowledge of remote support and remote monitoring processes and concepts
- Tools knowledge on ServiceNow
- ITIL Certified

- Other backup software: Commvault, Data Protector, NetBackup

Technical Skills:




- In-depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products

- A balance of very well-developed troubleshooting, technical communication and written skills along with extensive product knowledge and skills
- Excellent technical communication skills, both verbal and written

Interpersonal Skills:

- Self-starter: takes independent action to identify and solve problems, seeks out relevant information needed to make decisions, gets involved with new initiatives
- Exceptional customer service skills, mindset and attitude

- Professional in all modes of interaction with internal and external customers
- Success/achievement orientation: delivers quality results consistently, targets and achieves (or exceeds) measurable results, sets challenging goals, focuses on critical priorities, and is accountable
- Problem solving: recognizes problems and responds with a systematic assessment that identifies and addresses the cause of the issue; practical, realistic, and resourceful

- Innovative: builds and improves key business processes, generates new ideas, challenges the status quo, and solves problems creatively
- Must collaborate with other teams and individuals within the organization
- Capable of making well-founded decisions in high pressure situations and exercising diplomacy when operating in politically charged environments

- Actively listen and confirm problem details showing empathy for urgent situations
- Utilize effective negotiation skills which lead to satisfactory issue resolutions

📌 Veeam Backup/Engineer (Veeam and Compute)-H (Bengaluru)
🏢 Opeka Serve
📍 Bengaluru