Greetings from Foundever!

Hiring only for candidates from Mumbai Location.

Job Role

We are hiring Customer Service Executives for the Communications process. The role involves assisting customers with broadband-related queries, providing excellent customer support, handling account-related concerns, and ensuring customer satisfaction through effective issue resolution.

Key Responsibilities:

- Handle inbound customer service calls and resolve customer queries.
- Assist customers with broadband, internet connectivity, billing, and account-related concerns.
- Retain existing customers by addressing concerns and offering suitable solutions.
- Identify upselling opportunities and promote relevant products/services.
- Maintain high levels of customer satisfaction and service quality.
- Accurately document customer interactions and follow process guidelines.

Eligibility Criteria:





- Minimum HSC/Graduate.
- Good communication skills in English.
- Customer service experience preferred.
- Freshers with excellent communication skills may also apply.

Salary & Benefits:

- Salary: 21,796 - 25,874 per month.
- Performance Incentive: Up to 2,000 per month.
- Additional earnings through Upselling and Retention incentives.

Shift Details:

- 24x7 Rotational Shifts.
- 5 Days Working.
- 2 Rotational Week Offs.
- Work From Office.

Preferred Skills:

- Robust customer handling skills.
- Problem-solving ability.
- Basic computer knowledge.
- Ability to work in rotational shifts.

*Interested candidate can share there resume at [email protected]

📌 US Voice Process- Customer Service Role (Mumbai)
🏢 Foundever
📍 Mumbai