We are looking for dynamic and customer-focused professionals to join our UK Pension Voice Process team. The role involves handling inbound and outbound calls related to pension inquiries, providing accurate information, resolving customer queries, and ensuring a high-quality customer experience.
Key Responsibilities
- Handle customer calls related to UK pension services and retirement benefits.
- Assist customers with pension account information, contributions, withdrawals, and policy-related queries.
- Verify customer details and maintain data accuracy.
- Ensure compliance with company policies and regulatory guidelines.
- Document customer interactions and update records accurately.
- Meet quality, productivity, and customer satisfaction targets.
Required Skills
- Excellent verbal and written communication skills in English.
- Robust customer service and problem-solving abilities.
- Ability to handle customer queries professionally over calls.
- Good interpersonal and listening skills.
- Basic knowledge of pension, retirement, or financial services processes is preferred.
- Proficiency in MS Office and computer applications.
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📌 UK Pension- Freshers (Noida)
🏢 Wipro
📍 Noida
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