UI/UX Design Lead Leading Bank | Whitefield, Bengaluru

We are hiring a UI/UX Design Lead to own the design vision and execution for customer-facing digital banking channels, including Mobile Banking, Internet Banking, and future omnichannel experiences.

You will lead the UI/UX practice, establish an enterprise design system, improve critical retail-banking journeys, and build an internal design team. This is a strategic leadership role requiring strong retail-banking domain exposure and hands-on ownership of large-scale customer-facing mobile and web experiences.

Key responsibilities:

- Define and drive the UI/UX strategy for Mobile Banking, Internet Banking, Assisted Banking, and omnichannel customer journeys.
- Design and optimize end-to-end retail-banking journeys: onboarding, account opening, payments, transactions, servicing, self-service, cross-sell and engagement.
- Establish and govern an enterprise design system, including reusable components, interaction patterns, accessibility standards and design documentation.
- Conduct and operationalize usability research, journey mapping, heuristic reviews and data-driven design improvements.
- Build, mentor, and lead UI/UX designers and researchers; establish design reviews and quality standards.
- Partner with Product, Technology, Business, Analytics, Operations, and external design vendors.
- Drive the transition from vendor-supported design delivery to a strong internal design capability.

Must-have experience:





- 810 years in UI/UX, product design, customer experience, or digital experience design.
- Minimum 2 years leading/managing UI/UX designers and owning design delivery.
- Mandatory retail-banking, financial-services, fintech or digital-commerce exposure on customer-facing platforms.
- Direct experience with mobile banking, internet banking, or other customer-facing omnichannel journeys—either as a bank/fintech employee or through an agency/consultancy serving banking clients.
- Proven ownership of end-to-end customer journeys, not only isolated screens or internal tools.
- Robust expertise in Figma, design systems, mobile-first design, information architecture, prototyping, usability testing and accessibility.
- Experience building or scaling design teams and working with external design partners/vendors.

Good to have:

- Experience with banking compliance, accessibility standards, and regulated digital products.
- Experience transitioning agency-led work in-house.
- Exposure to analytics-led experience optimization and AI-assisted personalization.

Location: Bengaluru Experience: 10 - 18 years

CTC: Based on experience and fit

Note: Public portfolios are not mandatory for candidates with confidential banking work. Shortlisted candidates will be assessed through an anonymized case discussion covering customer journey ownership, design decisions, leadership and outcomes.

📌 UI/UX Design Lead | Retail Banking | Mobile & Internet Banking (Bengaluru)
🏢 Hipotz
📍 Bengaluru