Roles &

Responsibilities TL Card Fraud

- Manage and lead a team of fraud analysts handling debit and credit card fraud transactions.

- Monitor daily team performance, productivity, quality, and SLA adherence.

- Handle escalations related to card fraud, suspicious transactions, unauthorized transactions, and customer disputes.

- Ensure timely investigation and resolution of fraud cases.

- Monitor card transactions to identify suspicious patterns, fraudulent activities, and potential risks.

- Review fraud alerts and ensure appropriate action is taken to prevent financial losses.

- Ensure compliance with banking policies, regulatory guidelines, and internal risk management procedures.

- Conduct regular team huddles, performance reviews, coaching, and feedback sessions.

- Identify training requirements and improve team performance through continuous development.

- Prepare daily, weekly,



and monthly MIS reports related to fraud cases, productivity, quality, and team performance.

- Coordinate with internal stakeholders, including Risk, Compliance, Operations, and Customer Service teams.

- Identify process gaps and recommend improvements to strengthen fraud prevention and operational efficiency.

- Ensure achievement of business targets, quality benchmarks, and operational KPIs.

Key Skills:

- Credit Card / Debit Card Fraud Operations

- Fraud Detection &
- Prevention

- Transaction Monitoring

- Chargebacks &

- Dispute Management

- Team Management &

- Leadership

- Risk Assessment

- Escalation Management

- MIS Reporting &

- Data Analysis

- SLA &

- KPI Management

- Quality Assurance

- Banking Operations

📌 TL, Card Fraud (Hyderabad)
🏢 Manning Consulting
📍 Hyderabad