– TELESALES EXECUTIVE

Company Name: SON OF SWAAD

Department: Sales

Designation: Tele Sales Executive

Location: Shop No. 207–208, 2nd Floor, Jai Plaza, Abu Lane, Meerut, Uttar Pradesh – 250002

1. JOB PURPOSE

The Tele Sales Executive will be responsible for handling incoming and outgoing calls, generating potential franchise leads, explaining the company's franchise business opportunities, following up with interested prospects and converting qualified leads into successful business enquiries.
1. KEY RESPONSIBILITIES

- Make daily outbound calls to prospective franchise partners and business enquiries.
- Handle incoming calls, enquiries and leads received through social media, websites and advertisements.
- Explain Son of Swaad's franchise business model, investment details and business opportunities to interested customers.
- Generate, qualify and maintain potential franchise leads.
- Follow up regularly with interested customers through calls and authorized WhatsApp communication.
- Schedule meetings and connect qualified leads with the Sales Manager or concerned department.
- Maintain accurate records of daily calls, follow-ups, customer responses and lead status.
- Update all customer information in the company's CRM or authorized lead management system.
- Achieve assigned daily, weekly and monthly calling and sales targets.
- Maintain professional communication and build positive relationships with prospective franchise partners.
- Coordinate with the Sales Team for successful lead conversion.
- Provide regular sales reports to the reporting manager.

1. DAILY WORK RESPONSIBILITIES

- Make the daily assigned number of calls.
- Contact new franchise enquiries.
- Follow up with pending and interested leads.
- Share only company-approved franchise information and presentations.
- Schedule qualified business meetings.
- Update all call details and lead status.
- Submit end-of-day calling and performance reports.

1. SKILLS & QUALIFICATIONS





- Minimum qualification: 12th Pass / Graduate preferred.
- Positive Hindi communication skills.
- Basic English communication skills preferred.
- Good convincing and negotiation abilities.
- Basic computer knowledge.
- Knowledge of MS Excel, CRM and WhatsApp Business is preferred.
- Positive attitude and confidence while speaking with customers.
- Previous telesales, telecalling or franchise sales experience will be an advantage.

1. PERFORMANCE INDICATORS (KPI)

Employee performance will be evaluated on:
- Daily outbound calls.
- Quality of customer communication.
- Number of qualified franchise leads generated.
- Follow-up efficiency.
- Meetings scheduled.
- Lead conversion ratio.
- CRM data accuracy.
- Achievement of assigned monthly sales targets.

1. CONFIDENTIALITY & COMPANY POLICY

- All customer details, franchise leads, contact numbers, vendor information and company data are strictly confidential.
- Employees must not share company data with unauthorized persons.
- Forwarding or transferring company leads to personal accounts or outside parties without authorization is prohibited.
- Employees must follow the Company's Corporate Office Decorum, Employee Agreement and Data Confidentiality Policy.
- No employee shall use company leads or customer information for personal business or financial benefit.
- All communication with customers must be qualified and in accordance with company-approved information.

1. PERSONAL ATTRIBUTES

- Confident and energetic personality.
- Good listening skills.
- Strong customer-handling ability.
- Target-oriented approach.
- Discipline and punctuality.
- Teamwork and professional behaviour.

1. REPORTING & ACCOUNTABILITY

The Tele Sales Executive will report directly to the Sales Manager / Sales Head and shall be accountable for daily calling performance, lead management, customer follow-ups and assigned sales targets. Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Telesales Executive (Meerut)
🏢 Son of Swaad
📍 Meerut