Job Purpose: To drive Gold Loan business through outbound tele-calling, lead generation, and customer engagement, ensuring achievement of sales targets and delivering excellent customer experience.

Functional Role: Tele Sales Officer Gold Loan

Job Code

Qualification: Minimum Graduation

Business Unit: Gold Loan

Location: PAN India

Department: Tele Sales

Relevant Experience: 1-3 years of experience.

Functional Competencies:

· Robust communication and persuasion skills

· Basic knowledge of Gold Loan products and financial services

· Ability to handle objections and convert leads

· Proficiency in CRM tools and MS Excel

Behavioural Competencies:

· Customer-centric approach

· Goal-oriented and self-motivated

· Ability to work under pressure and meet targets

· Positive attitude and team player

Job Responsibilities:

Financial Responsibilities:





· Achieve assigned Gold Loan sales targets through tele-calling.

· Generate revenue by cross-selling and upselling Gold Loan products

Non-financial Responsibilities:

· Make outbound calls to potential customers and explain Gold Loan offerings.

· Maintain accurate records of calls, leads, and conversions in CRM.

· Provide timely follow-up and ensure high customer satisfaction.

· Share feedback and market insights with the team for process improvement.

Compliance and Risk Responsibilities:

· Adhere to company policies and regulatory guidelines during customer interactions.

· Ensure data confidentiality and avoid mis-selling practices.

· Maintain proper documentation for audit and compliance purposes.

📌 Tele Sales Officer Gold Loan (Jaipur)
🏢 AU Small Finance Bank
📍 Jaipur