Technical ServiceDesk(End User), Airoli/Turbhe (Mumbai)

Technical ServiceDesk(End User), Airoli/Turbhe (Mumbai)

06 Nov
|
Team Computers
|
Mumbai

06 Nov

Team Computers

Mumbai

Role & responsibilities

- Provide L1/L2 technical support for desktop, laptop, and end-user IT issues.

- Perform OS installation, troubleshooting, and software configuration.

- Support MS Office 365 applications, including Outlook configuration and troubleshooting.

- Troubleshoot Outlook OST/PST files, mailbox issues, and email connectivity.

- Manage Active Directory (AD) user accounts, password resets, and access permissions.

- Handle incidents and service requests through ticketing tools and ensure SLA compliance.

- Provide remote support using remote assistance tools.

- Troubleshoot hardware, software, and basic network connectivity issues.

- Maintain proper ticket documentation and follow escalation procedures.

Preferred candidate profile

- Experience with Ticketing Tools / ITSM.

- Windows OS installation and troubleshooting.

- MS Office 365 and Outlook configuration.

- OST/PST troubleshooting.

- Active Directory (AD).

- Remote Support Tools.

- Excellent communication and customer service skills.

Perks and advantages

📌 Technical ServiceDesk(End User), Airoli/Turbhe (Mumbai)
🏢 Team Computers
📍 Mumbai

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