- Administration and maintenance of the NinjaOne Remote Monitoring and Management(RMM) environment across customer endpoints.
- Monitor endpoint health, alerts, system performance, availability, and identified failures using NinjaOne.
- Monitor and remediate issues related to NinjaOne agents, device communication, monitoring policies, patching, and endpoint management.
- Responsible for configuring and maintaining Windows OS and third-party application patching, including patch policies, schedules, deployment status, and compliance reporting. NinjaOne supports scheduled deployment, customizable patch policies, real-time patch status, and reporting.
- Troubleshoot patch scan failures, patch installation failures, reboot dependencies, offline endpoints, and other patch-related exceptions. These are directly relevant to your current environment, where scan failures and patch failures are being handled through Ninja.
- Hands-on experience with key NinjaOne capabilities such as:
- Endpoint/Device Management
- Agent deployment and management
- Monitoring and alerting
- Patch Management
- Software deployment
- Remote Access
- Scripting and Automation
- Reporting
- IT Asset Management

- Configure and fine-tune monitoring policies, alert conditions, thresholds, and automated remediation workflows based on operational requirements.
- Develop and maintain automation scripts, particularly PowerShell, for endpoint administration, remediation, software deployment, and repetitive operational activities.
- Experience working with NinjaOne APIs and third-party integrations would be an advantage. NinjaOne provides public API documentation and supports integration capabilities.
- Perform remote troubleshooting and remediation of Windows desktops, laptops, and servers through NinjaOne.
- Monitor device inventory and maintain endpoint information for managed environments.
- Work with Service Desk, Infrastructure,



and Security teams for incident resolution and endpoint-related issues.
- Investigate recurring alerts and failures, identify patterns, and recommend opportunities for automation and permanent remediation.
- Create and maintain technical documentation, SOPs, troubleshooting guides, and knowledge-base articles.
- Generate weekly and monthly operational reports covering patch compliance, endpoint status, failures, remediation activities, and other required metrics.
- Train and mentor support engineers on effective usage of NinjaOne, patch troubleshooting, remote management, and standard operational procedures.

Required Technical Skills

- Hands-on administration experience with NinjaOne RMM.
- Strong understanding of Windows Server and Windows Desktop administration.
- Good knowledge of endpoint monitoring, alert management, patch management, software deployment, and remote troubleshooting.
- Good working knowledge of PowerShell scripting and automation.
- Understanding of Windows services, Event Viewer, performance monitoring, networking, and endpoint troubleshooting.
- Experience troubleshooting patch scan, deployment, installation, reboot, and compliance issues.
- Knowledge of REST APIs and third-party tool integrations.
- Familiarity with Microsoft 365, Active Directory, Intune, and endpoint/security tools is desirable.
- Solid incident troubleshooting, root-cause analysis, documentation, and communication skills.

Preferred Experience

- Previous experience with other RMM platforms such as Kaseya VSA, ConnectWise Automate, Datto RMM, or N-able would be an advantage.
- Experience working in an MSP / Managed Services environment supporting multiple customer environments.
- Experience building automation-first remediation and reducing repetitive RMM-generated tickets.
- Ability to analyze recurring patch failures and develop corresponding KBAs, scripts, policies, or automated remediation.

📌 TECHNICAL LEAD - Other Monitoring Tools (Bengaluru)
🏢 Happiest Minds Technologies
📍 Bengaluru