Key Responsibilities

Test Management & Leadership

- Define and own the overall testing strategy and approach for Dynamics 365 CE projects.

- Prepare Test Plans, Test Scenarios, Test Cases, RTM (Requirement Traceability Matrix), and Test Closure Reports.

- Lead SIT, UAT, Regression, Integration, and End-to-End testing activities.

- Manage testing timelines, risks, dependencies, and quality metrics.

- Coordinate with project managers, business stakeholders, functional consultants, developers, and third-party vendors.

Functional Testing

- Analyze Business Requirements, Functional Design Documents (FDDs), User Stories, and Acceptance Criteria.

- Validate standard and customized Dynamics 365 CE functionalities.

- Test core CRM modules including:

- Sales

- Customer Service

- Marketing

- Field Service

- Customer Insights (if applicable)

- Verify Business Process Flows, Workflows, Power Automate Flows, Plugins, Business Rules, and Security Roles.

Integration Testing

- Validate integrations between Dynamics 365 and:

- ERP systems (SAP, D365 F&O;, SFA, etc.)

- Power Platform

- Azure Integration Services

- SharePoint

- Third-party applications

- Ensure data consistency across integrated applications.

Data Validation

- Verify data migration and data synchronization activities.

- Validate master data, transactional data,



and historical data migration.

- Perform reconciliation and data quality checks.

Defect Management

- Log, triage, prioritize, and track defects through closure.

- Conduct defect review meetings with development and business teams.

- Ensure adherence to defect lifecycle and SLA compliance.

UAT Support

- Facilitate User Acceptance Testing sessions.

- Support business users during testing cycles.

- Track UAT sign-offs and closure of critical issues.

Quality Governance

- Monitor testing KPIs and quality metrics.

- Publish daily and weekly testing status reports.

- Provide go-live readiness recommendations.

- Support Hypercare and Production Validation activities.

Experience Required

- 8+ years of IT experience.

- 5+ years of Dynamics 365 CE/CRM functional testing experience.

- Experience leading testing teams in at least 2-3 full lifecycle Dynamics 365 implementations.

- Experience working in Agile and Waterfall delivery models.

- Experience on JIRA/ADO should be mandatory

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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