Role & responsibilities

- Review escalated, ambiguous, or high-risk cases that AI/automation could not resolve.
- Analyze transaction patterns, device/behavioral signals, and chargeback reason codes to determine fraud and dispute liability.
- Apply policy-based decisioning to users, shoppers, and merchants; document clear rationale for every action.
- Detect collusion, refund/promo abuse, synthetic identities, forged documents, and duplicate or compromised accounts.
- Validate identity documents, KYC artifacts, and account-takeover signals; approve, reject, or route per policy and regulatory norms.
- Conduct fact-finding interactions (call/chat/email) to validate claims before decisioning.
- Feed loss trends and false-positive insights into risk-rule and knowledge-base refinement.

Preferred candidate profile

- Education: Graduate in any discipline.
- Experience: 1 - 3 years in Trust & Safety, fraud/chargebacks, KYC/IDV, disputes, or BPO decisioning; contact-center exposure a plus.
- Skills: Solid analytical judgment and comfort with ambiguity; policy interpretation; attention to detail; effective written and verbal English.
- Preferred: Familiarity with fraud/payments tools, chargeback lifecycle, and KYC/AML basics

📌 Tech Mahindra is hiring For Fraud Analyst (Content Moderation) (Hyderabad)
🏢 Tech Mahindra
📍 Hyderabad