About the Company:

Imarticus Learning is a leading EdTech organisation that provides industry-focused programs in collaboration with global institutions and corporate partners. With a strong presence across India, we specialise in Finance, Analytics, Technology, and Management domains.

MyCaptain is a part of the Imarticus Learning Group, a 13-year-old organization and a leader in skilling for Finance and Analytics in India. With over 750 members driving growth, innovation, and excellence, Imarticus Learning has redefined skilled education. Together, we’re shaping the future of learners across the country.

Role Overview

The Team Leader manages a team of sales executives / BDAs and is accountable for then team's daily performance, conversions and revenue.

Key Responsibilities

- Team Management and Target Delivery

- Lead a team of sales executives / BDAs to achieve individual and team monthly revenue targets.

- Break the team target into daily and weekly goals for each executive, and track progress every day.

- Run daily huddles, weekly reviews and one-to-one performance discussions.

- Hold executives accountable for calls, follow-ups, conversions and pipeline hygiene.

2. Coaching and People Development

- Coach executives on calling, pitch quality, objection handling and closing through call listening and live support.

- Onboard and train new joiners; bring them to target within the defined ramp-up period.

- Identify under-performers early, set improvement plans and escalate where needed.

- Support hiring, motivate the team, and keep attrition low.

3. Lead and Funnel Management

- Ensure leads are allocated,



contacted and followed up within the defined timelines.

- Monitor the funnel from lead to call, pitch and conversion, and fix drop-offs at each stage.

- Review high-value and stuck opportunities with executives and step in on critical closures.

- Give marketing and the Cluster / Regional Manager feedback on lead quality and campaign performance.

4. SOP Adherence and Quality

- Ensure every executive follows sales SOPs: lead handling, follow-up cadence, call and pitch standards, pricing and discount approvals, and refund and escalation processes.

- Audit calls and customer interactions regularly; correct non-compliance and mis-selling immediately.

- Raise exceptions and escalations to the Cluster / Regional Manager promptly.

5. Data Management and Reporting

- Ensure the team updates the CRM accurately and on time.

- Prepare and share daily and weekly reports on calls, conversions, pipeline and revenue by executive.

- Use the data to spot trends, forecast the month-end outcome and plan corrective action.

6. KPI Improvement

- Improve the team's lead-to-conversion ratio, average ticket size, collections and productivity per executive.

- Track each executive's KPIs transparently and review them regularly.

- Contribute to cluster targets and regional expansion initiatives as required.

7. Additional Responsibilities

- Take on additional initiatives assigned by the Cluster / Regional Manager or the business from time to time, including process improvements and pilots.

Qualifications:

- Minimum of 1.5 years of experience in sales, preferably EdTech, with 6 months managing executives.

📌 Team Leader - Sales (Bengaluru)
🏢 MyCaptain by Imarticus Learning
📍 Bengaluru