- Bachelor degree / Diploma (3 years) with equivalent experience.
- Minimum seven years of job-related experience in supply chain domain.
Career Area: Supply Chain and Logistics
Job Summary
We are looking for a competent Senior Parts Order Analyst for our Aftermarket Parts distribution division. There is a high sense of urgency associated with this role with emphasis on timely and accurate solutions on dealer/customer problems. Challenges include developing and meeting expectations in delivering results, considering and recommending alternative courses of actions, making timely decisions and developing greater communication skills.
What You Will Do
- Accountable for managing high volume dealers
- Monitoring and following (and at times placing) parts orders including addressing back orders collaborating with supply base, purchasing, warehouse, quality, product group, etc.
- Building rapport and communicating on a regular basis with the appropriate facility and process partner contacts on order status and details while developing an understanding of expectations for the business segment being supported.
- Hold periodic or as-needed meetings/calls with respective network customer services staff and expediting teams to address/clarify issues and questions and to stay current on ordering processes, part status and/or system updates.
- Showcase proactive approach while dealing with critical orders
- This may require some flexibility in hours to accommodate dealer discussions.
- Educate dealers/customers on the technology/process on need basis
- Provide analytical study on the dealer/customer orders and suggest solutions beneficial to customers and organization
- Coach, develop and onboard juniors as needed
Order Management Goals, but are not limited to
- Improve service fill for Dealer/Customer orders
- Accountable for timeliness and quality of delivery on dealer/customer problems
- Initiative and possibly other aspects with respect to engaging help to identify solutions
- Cross functional support
- Others as determined with supervisor
What You Have
- Bachelor degree / Diploma (3 years) with equivalent experience
- Minimum seven years of job-related experience in supply chain domain
- Demonstrated ability to work independently and to communicate effectively across diverse cultures and background
- Ability to handle dealer concerns and complaints effectively and negotiate best solution among many parties involved
- Should be a team player with robust analytical and problem-solving skills
- Self-starter with excellent time management, organization and prioritization skills
Additional Information
- Should be willing to work in US/EAME shifts
- This position requires no more than 5% travel
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.