Roles & Responsibilities

- Responsibility for implementing and operating the supported solutions within the DevOps team
- Ensuring implementation that stays close to the standard in order to avoid technical debt and make optimal use of platform enhancements
- Developing high-quality, sustainable solutions with a forward-looking view across the entire product lifecycle
- Responsibility for the security of the products and solutions to be supported
- Close collaboration across teams and products with other ServiceNow product teams
- Active contribution as a central part of the DevOps product team, including the integration of connected products and systems
- Use AI technologies to fulfill role responsibilities, improve development, automate tasks,

and enhance efficiency and quality
- Explore, evaluate, and empower the adoption of current AI technologies within the product team and the broader ServiceNow platform
- Implementation of enterprise-grade ServiceNow ITOM solutions (Visibility, Health, Event

Management)

- Configuration (event ingestion, correlation, alerting, workflows)
- Integration with monitoring tools, cloud platforms, and external data sources
- Improve CMDB data quality, discovery patterns, and service mapping accuracy
- Aligning ITOM with HAM and SAM for asset transparency

Education & Work Experience
- Completed a degree in computer science.
- 5+ years of professional experience and proven success as a ServiceNow Application

Specialist / Developer.




- Strong practical and theoretical knowledge of ITOM (Visibility, Health, Event

Management), HAM, and SAM
- Proven experience in Event Management implementation projects
- Solid experience with CMDB, Discovery, and Service Mapping concepts

Senior Software Engineer ServiceNow (ITOM)
- Sound knowledge of JavaScript development, with a focus on object-oriented programming and a solid understanding of class structures, class inheritance, and software design principles.
- In-depth knowledge of troubleshooting, performance optimization, and root cause analysis.
- Solid experience in designing and implementing integrations (REST/SOAP/PowerShell).
- Proven in-depth experience in managing ServiceNow implementation projects and integrating external systems using various integration technologies.
- Experience working in agile structures and implementing agile and hybrid projects,

complemented by strong teamwork skills and goal orientation.
- Basic knowledge of AI technologies and their practical application.
- Basic understanding of AI ServiceNow platform capabilities (NowAssist).
- Experience as a full-stack developer is helpful but not required.
- ITIL Foundation level and project management certification are advantageous.

Nice to Have

- ServiceNow certifications (CIS-Discovery, CIS-HAM, CIS-SAM)
- AIOps and observability tools experience
- Knowledge of data-driven architectureRole & responsibilities

Preferred candidate profile

📌 ServiceNow ITOM Developer (Bengaluru)
🏢 Careernet
📍 Bengaluru