(JD)

Service & Parts Coordinator

Company: Anugraha Construction Equipment Services and Support Pvt. Ltd.

Location: Bangalore

Department: Service & Parts

Experience: 4 to 10 Years

Job Summary

Anugraha Construction Equipment Services and Support Pvt. Ltd. is looking for an experienced Service & Parts Coordinator to manage service operations, spare parts coordination, inventory management, warranty claims and customer support for Mahindra Construction Equipment.

Roles & Responsibilities

1. Service Coordination

- Coordinate with Service Engineers for machine breakdowns and service requirements.
- Schedule preventive maintenance and breakdown services.
- Track service calls and ensure timely closure.
- Coordinate with customers regarding service updates.
- Monitor service engineers daily activities and reports.

2. Spare Parts Management
- Handle spare parts enquiries and order processing.
- Prepare quotations, purchase orders and invoices.
- Coordinate with stores for spare parts availability.
- Follow up on pending orders and dispatches.
- Monitor stock levels and inventory movements.
- Handle GRN and parts inward/outward records.

3. Warranty & AMC
- Process warranty claims and follow up for approvals.
- Maintain AMC records and renewal details.




- Coordinate warranty-related activities with the service team.
- Track pending warranty claims.

4. Documentation & Reporting
- Prepare daily, weekly and monthly service reports.
- Maintain job cards, service records and machine history.
- Maintain parts stock and consumption reports.
- Handle service documentation and billing records.
- Update records in ERP systems and MS Excel.

5. Team & Customer Coordination
- Coordinate with Service Engineers, Service Managers and customers.
- Follow up with suppliers, vendors and transport agencies.
- Ensure timely communication between service and parts departments.
- Support the team in daily service operations.

Required Skills

- Knowledge of Mahindra Construction Equipment and spare parts.
- Strong coordination and follow-up skills.
- Positive knowledge of MS Excel, Word and ERP systems.
- Experience in inventory and warehouse management.
- Good communication and customer-handling skills.

Qualification & Experience

- Diploma / Any Graduate
- 4 to 10 years of relevant experience in construction equipment service and parts coordination.
- Experience handling Mahindra Construction Equipment will be an added advantage.

Work Location: Bangalore, Karnataka.

📌 Service & Parts Coordinator - Back office (Bengaluru)
🏢 Anugraha Construction Equipment Services and Support Private
📍 Bengaluru